24/7 Crisis Services 2018-04-04T12:43:03+00:00

HELPLINE: (877) 870-4673

Our Helpline is available 24 hours a day, 7 days a week. Call or text us anytime.

Our services are free, confidential, and anonymous.

Call Now
Text Now

Call and Text Services

Each day, people who are struggling with loneliness, depression, or suicidal feelings turn to Samaritans in search of respectful and non-judgmental support. Whatever the challenge, those who are suffering will find a caring, compassionate person who will listen.

If you are feeling isolated, desperate, or uncertain about anything in your life, we are here for you. Trained volunteers will answer your calls and texts, and offer unconditional support. Our call and text services also support those reaching out with concerns for others.

Woman holds phone to ear.

Chat Services

Hands with painted nails typing on a laptop.

Lifeline Crisis Chat is a service of the National Suicide Prevention Lifeline, supported by Samaritans in partnership with CONTACT USA.

Chat Now

Additionally, we are available to Massachusetts high school students through our IM_Hear Program, which is available on Monday through Thursday nights from 6:00 p.m. to 9:00 p.m. EST at IMHear.org.

Confidentiality Policy

All information relating to a person who reaches out for help is confidential to Samaritans unless:

  • We have informed consent from the person to pass on information;
  • We call Emergency Services because a person appears to be at imminent risk of death;
  • We receive a court order requiring us to divulge information;
  • We are told information about acts of terrorism or bomb warnings;
  • A person attacks or threatens volunteers or others; or
  • A person deliberately prevents the service from being delivered to other callers.

While Samaritans maintains confidentiality, even after the death of a caller, please consider that our contact information may appear on the invoice provided by your mobile service provider.

“You helped me years ago. I didn’t want to die, but I didn’t want to face my problems. Suicide seemed like the only way. I called you… the magic words were ‘I care.’ You people gave me a chance.”

Jean, Helpline caller

The Giving Common
Charity Navigator logo
Better Business Bureau logo
United Way

Samaritans, Inc. is a 501(c)3 non-profit organization. Your donation is tax deductible to the fullest extent allowed by law.