Samaritans’ Crisis Services are available 24 hours a day/seven days a week. If you are feeling isolated, desperate or uncertain about anything in your life, we want to hear about it – contact us anytime. Our services are free, confidential, and anonymous. We have Samaritans staff on-site 24 hours a day to support those who phone, chat or text our volunteers for help.

Samaritans’ 24/7 Crisis Services include our:

24 Hour Telephone Befriending Service

This service is offered to people living in communities throughout the Commonwealth of Massachusetts. Each year, more than 100,000 individuals from all walks of life, turn to Samaritans in search of unconditional and non-judgmental support. The calls received each day are fielded by carefully trained volunteers. Samaritan volunteers offer callers acceptance and respect in a comforting and understanding manner. In addition to supporting depressed, lonely and suicidal callers, this program also supports those calling with concerns for others. Please call or text (877)-870 HOPE (4673).

Emotional Support Online

We are available to Massachusetts high school students through our IM Hear_ Program which is available on Monday through Thursday nights from 6 to 9 pm EST at IMHear.org

College students and others over the age of 18 can access online emotional support Monday through Friday from 5 to 9 p.m. by clicking here.

Lifeline Crisis Chat is a service of the National Suicide Prevention Lifeline in partnership with CONTACT USA and can be accessed 24/7 here.

The latest way to reach out to Samaritans is through Text:

As of Thursday, October 1st, we are pleased to provide texting support via the Massachusetts Statewide Number: 877-870-HOPE(4673). We are answering texts from people dealing with suicidal ideation, feelings of isolation and issues that can appear to be overwhelming.

Samaritans’ Crisis Services Confidentiality Policy

All information relating to a person who reaches out for help – whether by phone, chat or text – is confidential to Samaritans unless:
o We have informed consent from the person to pass on information
o We call Emergency Services because a person appears to be at imminent risk of death
o We receive a court order requiring us to divulge information
o We are told information about acts of terrorism or bomb warnings
o A person attacks or threatens volunteers or others
o A person deliberately prevents the service from being delivered to other callers
o Samaritans maintains confidentiality even after the death of a caller.