Careers

Join Our Team

Our organization is growing and expanding! Starting this summer, 988 will become the nationwide, easy-to-remember 3-digit dialing code for Americans in crisis to connect with suicide prevention and mental health counselors. Samaritans will be one of the organizations answering those calls. We will be able to listen and support even more people who reach out for help.

We know that working in suicide prevention can be tough. And we also know that it can be so rewarding. If you’re looking for a chance to find work that can save lives and that truly has an impact, check out our open positions below. We’d love to receive your application.

Apply by submitting a cover letter and resume to [email protected]. Be sure to include the position title and your name in the subject line. We look forward to receiving your application!

Available Positions

Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

Open Positions

Browse through the sections below for our open positions.

Administration

ABOUT THE POSITION

The Director of Marketing and Communications is responsible for leading the organization’s initiatives to build awareness of its lifesaving suicide prevention and grief support services. These responsibilities are focused on strategy and narrative, management, media and public affairs, and communications.

This is a growing organization. As such, the person in this Director role has an opportunity to shape and develop the marketing and communications function for Samaritans

POSITION REPORTS TO
Chief Executive Officer

KEY RESPONSIBILITIES

  • Develop and execute strategic communications plans, awareness campaigns, and external activities via paid, donated, earned, and owned media platforms.
  • Rapid response / crisis communications strategies
  • Contracts and projects with communications vendors and consultants
  • Proactive identification of media opportunities, securing high-value media placements around key issues, preparing leadership for media opportunities, managing media lists and press contacts
  • Manage website, monitor analytics, maintain timely and accurate content
  • Content, design and performance monitoring of electronic newsletter
  • Produce compelling written content via social media, OpEds, blogs, email blasts, press releases, etc.
  • Support special events and external audience engagement opportunities
  • Oversee print and digital promotional materials, such as annual report and other collateral publications
  • Supervise one direct report employee

PREFERRED ABILITIES

  • Stay current on framing conversations surrounding suicide and mental health
  • Collaborate with leadership team and colleagues to ensure strategic alignment and cadence of communications activities
  • Develop, manage, and monitor project budgets
  • Prioritize concurrent tasks and projects, delegate deliberately, adapt quickly to changing priorities, and help set and meet deadlines
  • Experience and comfort maintaining strong relationships with journalists, editors, major press outlets, and influencers across print, digital, and broadcast media
  • Develop and maintain metrics to track the efficacy of communications efforts
  • Knack for storytelling, evoking shared values, and moving people to action
  • Excellent presentation and oral communication skills
  • A commitment to racial equity, diversity, inclusion, and belonging, with an approach that values the individual and respects differences and builds networks

KEY CHARACTERISTICS

  • A strong team player
  • A calm resourceful problem-solver
  • An innovative, flexible thinker, ability to translate into action, and an eagerness to learn
  • A desire to learn and develop commensurate with a growing organization and team
  • Outstanding work ethic, self-motivated and takes initiative
  • Excellent interpersonal skills
  • Communicates effectively and respectfully
  • Passion and commitment to Samaritans’ mission

SALARY & BENEFITS

  • Starting at $80,000
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

All applicants must submit materials through this link:
https://form.typeform.com/to/uolWuoV6 

*Applications that are missing a resume or cover letter may not be considered.

To learn more about Samaritans, please visit: samaritanshope.org 

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

Community Outreach and Education

ABOUT THE POSITION

One of Samaritans’ core programs is Community Education and Outreach (CEO). This branch of the organization serves to educate the public about suicide prevention and awareness through workshops, trainings, and community events. These are provided for any group, including, but not limited to youth, adults, and older adults. Workshops occur in a variety of settings, such as schools, corporations, non-profit organizations, and many others. Workshops are tailored to the individual groups, and generally provide the following information related to suicide prevention and awareness:

  • Tools on how to best support someone that may be in a crisis, focusing on active listening, asking questions, asking about suicide, and getting them help
  • Facts, figures, and myths of suicide
  • Risk factors, warning signs, protective factors, and self-care
  • Providing Samaritans’ resources and information on how to access them

The Coordinator’s role is to provide comprehensive logistical and administrative support to the Community Education and Outreach program. This role presents an opportunity for a compassionate and empathetic individual to utilize detail-oriented and multi-tasking skills to help ensure efficient operations and greater success in one of our core programs.

KEY RESPONSIBILITIES

  • Establish and maintain a training calendar and provide calendar management for CEO department
  • Prioritize and respond to inquiries and requests for CEO workshops via email and phone while troubleshooting schedule conflicts
  • Work with trainers to ensure all workshops are staffed appropriately
  • Complete a variety of administrative tasks including inputting data into Salesforce and maintaining contact lists
  • Provide logistical, administrative and technological support for CEO workshops and events
  • Manage inventory of educational materials
  • Maintain and report appropriate statistics on Community Education & Outreach programs

KEY QUALIFICATIONS

  • Minimum 2 years of professional experience
  • Experience in human services a plus
  • Proficient computer skills, including Microsoft Office (Excel, Word, PowerPoint and Outlook) and Zoom
  • Database experience with Salesforce or other CRM desired
  • Essential skills for success in this role include:
    • Ability to communicate, relate and interact effectively with others at all levels within and outside the organization
    • Ability to work with sensitive information and maintain confidentiality
    • Must be highly relational and adept at interacting with others over the phone, on zoom, or via email
    • Highly organized with strong planning skills required
    • Ability to multi-task and remain flexible with competing priorities
    • High degree of attention to detail and ability to accomplish tasks in timely manner
    • Willingness to learn new information
    • Must be able to work independently and collaboratively

SALARY & BENEFITS

  • Starting at $48,000 
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Coordinator, Community Education and Outreach” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

To learn more about Samaritans, please visit: samaritanshope.org 

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

ABOUT THE POSITION

One of Samaritans’ core programs is Community Education and Outreach (CEO). This branch of the organization serves to educate the public about suicide prevention and awareness through workshops, trainings, and community events. These are provided for any group, including, but not limited to youth, adults, and older adults. Workshops occur in a variety of settings, such as schools, corporations, non-profit organizations, and many others. Workshops are tailored to the individual groups, and generally provide the following information related to suicide prevention and awareness:

  • Tools on how to best support someone that may be in a crisis, focusing on active listening, asking questions, asking about suicide, and getting them help
  • Facts, figures, and myths of suicide
  • Risk factors, warning signs, protective factors, and self-care
  • Providing Samaritans’ resources and information on how to access them

The Training Specialist’s role is to deliver and participate in workshops, trainings, and community events and reflect best practices in suicide prevention.

KEY RESPONSIBILITIES

  • Deliver community education and outreach trainings and workshops
  • Maintain data collection and integrity for program evaluation
  • Build relationships and communicate with workshop hosts
  • Provide training for new staff, board members and others as appropriate
  • Works with Director to continually update the training curriculum based on current best practices and ongoing evaluation of its effectiveness and needs identified through monitoring of feedback from attendees
  • Develop, maintain and distribute appropriate suicide prevention materials to partners through workshops
  • Attend outreach events as needed to promote Samaritans services
  • Incorporate emerging training technologies into existing training programs
  • Stay up to date on current trends and information as it relates to suicide prevention
  • Provide knowledge leadership within the agency on befriending and suicide prevention, including risk factors, warning signs and related issues
  • Regularly attend training, conferences, and workshops related to suicide prevention, and other related topics

REQUIREMENTS

  • Travel for workshops, trainings, and industry related conferences
  • Lifting/moving of supplies and being outdoors, sometimes in inclement weather, for events
  • Flexibility in working hours appropriate to meet responsibilities in training is required
  • Successfully completes Samaritans’ staff Befriending Training

KEY QUALIFICATIONS

  • BA or BS strongly preferred
  • Minimum 3 years of professional experience in training, curriculum development, and or/teaching
  • Knowledge of the field of suicide and suicide prevention preferred
  • Ability to work with sensitive information and maintain confidentiality
  • Strong communication skills, including the ability to make effective and persuasive presentations to communities, volunteers, staff, industry peers, board members, donors and others as required
  • Adept at interacting with others in person, over the phone, on zoom, or via email
  • Resolves conflicts and internal issues appropriately, ability to provide difficult feedback
  • Proficiency in Word, Excel, and PowerPoint required
  • Experience with Salesforce preferred
  • Strong analytical thinking and organizational skills
  • Detail oriented and able to accomplish tasks within prescribed time frames

SALARY & BENEFITS

  • Starting at $40,000 
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Training Specialist” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

To learn more about Samaritans, please visit: samaritanshope.org 

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

Apply to join our Samaritans team as a Per Diem Community Education and Outreach Trainer.

Apply Now

Crisis Services

ABOUT THE POSITION

Under the general direction of the Director of Crisis Services, the Overnight Shift Supervisor is the direct supervisor of the helpline volunteers. Shift Supervisors are responsible for monitoring the ongoing quality and consistency of the helpline services provided by volunteers, ensuring policies and procedures are followed accurately, providing feedback to Crisis Services Staff.

KEY RESPONSIBILITIES

  • Monitors crisis calls; to ensure highest service level and quality
  • Responsible for ensuring continued helpline coverage by thorough monitoring of volunteer communication and soliciting additional volunteer coverage as needed
  • In response to a full risk assessment where the caller/texter is determined to be at imminent risk and refuses offers of help, makes the appropriate decision to involve outside organizations, including emergency services for helpline conversations where the caller or a third party is in imminent danger or for people in vulnerable populations experiencing abuse or neglect
  • Conducts follows up calls with emergency services regarding outcome of attempted emergency intervention
  • Ensures completion of scheduled helpline call backs and completion of call reports
  • Provide basic troubleshooting and technical assistance to volunteers using helpline tools
  • Identifies volunteer training needs and informs Manager of Helpline Training
  • Communicates with volunteers on shift, ensuring scheduled volunteer shift compliance, monitoring helpline dashboard including volunteer breaks, performance, engagement, and quality, especially during shift change
  • Provides consultation and support to volunteers when needed and ensures compliance with policies and initiates debriefing sessions with volunteers after they have taken a call
  • Adheres to performance measure in attending to call volume
  • Provides Quality Assurance Assessments as assigned by the Training Manager
  • When in the office, provide on-site support to volunteers in the event of an emergency, as relayed in the emergency management plan
  • Attends weekly crisis services team meeting, weekly supervision and agency staff meeting monthly

KEY QUALIFICATIONS & CHARACTERISTICS

  • Bachelor’s Degree preferred or minimum of two years of professional experience in a social services agency
  • Experience working on a crisis helpline strongly preferred
  • Previous work as a volunteer or working with volunteers preferred
  • Knowledge of the field of suicide and suicide prevention
  • The ability to provide unconditional and non-judgmental support to anyone who feels alone, depressed, or in crisis.
  • Ability to work with sensitive and confidential information
  • Creative, resilient, and strategic in approach
  • Must be able to learn to use new technologies
  • Must be able to evaluate problems accurately and display good, sound judgment
  • Must be results-oriented, mission-driven, and accountable
  • Must be able to pivot and act to support the organizations’ needs
  • Must possess strong communication skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization

SPECIAL REQUIREMENTS

  • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline after hire
  • Flexibility in meeting demands and remaining positive during interactions is essential
  • Attends conferences and other related meetings outside of the organization as requested by supervisor; schedule permitting
  • Other responsibilities as assigned by supervisor

SALARY & BENEFITS

  • Starts at $24/hour
  • Direct deposit payroll
  • Sick Time Benefits at a part time rate

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Overnight Shift Supervisor” – Crisis Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

ABOUT THE POSITION

Under the general direction of the Director of Crisis Services, the Weekend Shift Supervisor is the direct supervisor of the helpline volunteers. Shift Supervisors are responsible for monitoring the ongoing quality and consistency of the helpline services provided by volunteers, ensuring policies and procedures are followed accurately, providing feedback to Crisis Services Staff.

KEY RESPONSIBILITIES

  • Monitors crisis calls; to ensure highest service level and quality
  • In response to a full risk assessment where the caller/texter is determined to be at imminent risk and refuses offers of help, makes the appropriate decision to involve outside organizations, including emergency services for helpline conversations where the caller or a third party is in imminent danger or for people in vulnerable populations experiencing abuse or neglect
  • Conducts follows up calls with emergency services regarding outcome of attempted emergency intervention
  • Responsible for ensuring continued helpline coverage by thorough monitoring of volunteer communication and soliciting additional volunteer coverage as needed
  • Communicates with volunteers on shift, ensuring scheduled volunteer shift compliance, monitoring helpline dashboard including volunteer breaks, performance, engagement, and quality, especially during shift change
  • Provides consultation and support to volunteers when needed and ensures compliance with policies and initiates debriefing sessions with volunteers after they have taken a call
  • Adheres to performance measures in attending to call volume
  • Provides Quality Assurance Assessments as assigned by the Training Manager
  • Ensures completion of scheduled helpline call backs and completion of call reports
  • Provide basic troubleshooting and technical assistance to volunteers using helpline tools
  • Identifies volunteer training needs and informs Manager of Helpline Training
  • When in the office, provide on-site support to volunteers in the event of an emergency, as relayed in the emergency management plan
  • Attends weekly crisis services team meeting, weekly supervision and agency staff meeting monthly

KEY QUALIFICATIONS & CHARACTERISTICS

  • Bachelor’s Degree preferred or minimum of two years of professional experience in a social services agency
  • Previous work as a volunteer or working with volunteers preferred
  • Knowledge of the field of suicide and suicide prevention
  • Experience working on a crisis helpline preferred
  • The ability to provide unconditional and non-judgmental support to anyone who feels alone, depressed, or in crisis
  • Ability to work with sensitive and confidential information
  • Creative, resilient, and strategic in approach
  • Must be able to learn to use new technologies
  • Must be able to evaluate problems accurately and display good, sound judgment
  • Must be results-oriented, mission-driven, and accountable
  • Must be able to pivot and act to support the organizations’ needs
  • Must possess strong communication skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization

SPECIAL REQUIREMENTS

  • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline after hire Flexibility in meeting demands and remaining positive during interactions is essential
  • Attends conferences and other related meetings outside of the organization as requested by supervisor; schedule permitting
  • Other responsibilities as assigned by supervisor

SALARY & BENEFITS

  • Starting at $24/hour
  • Direct deposit payroll
  • Sick time benefit at a part time rate Currently all Samaritans

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Weekend Shift Supervisor, Crisis Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

ABOUT THE POSITION

The Helpline Coordinator’s role is to ensure 24/7 coverage on the helpline responding to calls from during their assigned shift. The Coordinator will provide emotional support to NSPL callers through Samaritans’ model of Befriending to assist the organization in fulfilling mission of serving those who are isolated, alone and suicidal through compassionate and non-judgmental listening.

KEY RESPONSIBILITIES

  • Takes crisis calls from those who are seeking emotional support including those who may be at risk of suicide
  • Adheres to performance measures in attending to call volume
  • Responsible for submitting call reports after each call
  • When in the office, provide on-site support to volunteers in the event of an emergency as relayed in the emergency management plan 
  • Participates in staff meetings and supervision, schedule permitting

KEY QUALIFICATIONS & CHARACTERISTICS

  • Minimum of two years of professional experience preferred
  • Previous work as a volunteer preferred
  • Knowledge of the field of suicide and suicide prevention preferred
  • Experience working on a crisis helpline a plus
  • Ability to be empathetic and engage in active, non-judgmental listening with our users
  • Ability to work with sensitive and confidential information
  • Must be able to display good, sound judgment
  • Must possess strong communication skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization

SPECIAL REQUIREMENTS

  • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline after hire
  • Flexibility in meeting demands and remaining positive during interactions is essential
  • Other responsibilities as assigned by supervisor

SALARY & BENEFITS

  • Starts at $20 per hour
  • Direct deposit payroll
  • Sick time benefit at a part time rate

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Helpline Coordinator Crisis Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

To learn more about Samaritans, please visit: www.samaritanshope.org

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

ABOUT THE POSITION

The Overnight Helpline Coordinator’s role is to ensure 24/7 coverage on the helpline responding to helpline calls during their assigned shift. The Coordinator will provide emotional support to helpline callers through Samaritans’ model of Befriending to assist the organization in fulfilling mission of serving those who are isolated, alone and suicidal through compassionate and nonjudgmental listening.     

KEY RESPONSIBILITIES

  • Takes crisis calls, texts, and chats from those who are seeking emotional support including those who may be at risk of suicide
  • Adheres to performance measures in attending to call volume
  • Responsible for submitting call reports after each call
  • When in the office, provide on-site support to volunteers in the event of an emergency as relayed in the emergency management plan 
  • Participates in staff meetings and supervision, schedule permitting

KEY QUALIFICATIONS & CHARACTERISTICS

  • Minimum of two years of professional experience preferred
  • Previous work as a volunteer preferred
  • Knowledge of the field of suicide and suicide prevention
  • Experience working on a crisis helpline a plus
  • Ability to be empathetic and engage in active, non-judgmental listening with our users
  • Ability to work with sensitive and confidential information
  • Must be able to display good, sound judgment
  • Must possess strong communication skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization SPECIAL REQUIREMENTS
  • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline after hire
  • Flexibility in meeting demands and remaining positive during interactions is essential
  • Other responsibilities as assigned by supervisor

SALARY & BENEFITS

  • Starts at $22 per hour
  • Direct deposit payroll
  • Sick time benefit at a part time rate

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Overnight Helpline Coordinator Crisis Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

ABOUT THE POSITION

Under the direction of the Director of Crisis Services, the Helpline Operations Coordinator is responsible for the day-to-day monitoring of the call center operations. This includes ensuring that the helpline is properly staffed (volunteer and paid staff) for Helpline and Textline services.

KEY RESPONSIBILITIES

Call Center Responsibilities

  • Reviews contact center reports and informs the Director of Crisis Services of any issues and trends impacting key performance metrics

  • Compiles data from the contact center reports for weekly internal audit review

  • Periodically monitors call center ensuring scheduled volunteer shift compliance

  • Provide basic troubleshooting around technology issues to existing volunteers and current trainees and helpline staff

  • Supports Crisis Services as a liaison between the team and the relevant providers (such as iCarol, Intermedia and CTS) in conjunction with the Program Directors

  • Responsible for staffing helpline if volunteers are not available to ensure 24/7 service as directed by Director of Crisis Services

Data Maintenance & Reporting

  • Supports the maintenance of accurate volunteer, shift information, and call reports in iCarol

  • Compiles, analyzes, and reports on helpline metrics to internal and external audiences for purposes of continuous service level enhancement, funding, and in partnership with other organizations and state agencies

  • Uses surveys, data dashboards, database reports to support the monitoring and evaluation of the helpline

  • Maintains accurate volunteer information in CRM (Salesforce) including training data from LMS (LearnUpon)

  • Responsible for ensuring all volunteers and staff have the proper access to the systems needed to perform their duties

KEY QUALIFICATIONS & CHARACTERISTICS

  • Bachelor’s degree or equivalent experience

  • Minimum of 2-4 years of professional experience in a social services or public health agency preferred

  • Knowledge of the field of suicide and suicide prevention a plus

  • Ability to communicate, relate and interact positively and effectively with others at all levels within and outside the organization

  • Adept at interacting with others in person, over the phone, on zoom, or via email

  • Ability to work with sensitive information and maintain confidentiality

  • Ability to interact and resolve conflict effectively

  • Ability to work independently and collaboratively to maximize teamwork across the organization

  • Proficiency in Word, Excel required

  • Experience with Salesforce or other Customer Relationships Systems preferred

SPECIAL REQUIREMENTS

  • Successful completion of the 26-hour Volunteer Befriender Training on the helpline after hire

  • Assists with the recruitment of helpline volunteers as directed by the Director of Crisis Services

  • Responsible for staffing text/chat or phone if volunteers are not available to ensure 24/7 service

  • Participate in the on-call rotation with 5-7 other members of the Crisis Services Team

  • Supports Volunteer Training Program by facilitating role plays when needed

  • Maintains and updates volunteer website

  • When working in the office, responsible for the Crisis Services room including its cleanliness and availability of necessary materials for volunteers to properly befriend, document calls, and texts and make referrals

  • Flexibility in meeting demands and remaining positive during interactions is essential

  • Flexibility in working hours appropriate for responsibility for 24/7-hour services required. (Includes weekends and holidays)

  • Attends conferences and other related meetings outside of the organization as requested by supervisor

  • Support and attend Samaritans key fundraising events

  • Other responsibilities as assigned by Supervisor

SALARY & BENEFITS

  • Starting at $48,000

  • Employer matched 401(k) Plan

  • Short and Long-Term Disability coverage as well as Life Insurance

  • Health, Dental and Vision insurance

  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program

  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)

  • Paid Family Medical Leave benefits

  • 14 paid holidays

  • Direct deposit payroll

Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. All employees are working a hybrid schedule with an average of 2 days per week in the office, after a period of onboarding for new hires.

**Out of state applicants will be required to relocate to Massachusetts within six months of employment and also work the same hybrid schedule as all employees.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Helpline Operations Coordinator” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

To learn more about Samaritans, please visit: www.samaritanshope.org

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

ABOUT THE POSITION

One of Samaritans’ core program areas is our 24-hour crisis helpline. Under the direction of the Director of Crisis Services the Volunteer Recruitment and Onboarding Coordinator’s role is to recruit, onboard and support adult and teen volunteers to insure 24/7 coverage of our helpline so that the agency can fulfill its mission of serving the isolated, despairing, and suicidal through compassionate and non-judgmental listening.

KEY RESPONSIBILITIES

Volunteer Recruitment, Onboarding, Scheduling & Coordination

  • Works with other program Coordinators as appropriate to support the successful ongoing recruitment of prospective volunteers – including reviewing publicity materials, attendance at fairs/events, participating in recruitment events and facilitating group information sessions.

  • Collaborates with other program Coordinators on the process of orienting, interviewing, completing reference checks and recommends acceptance/rejection of Helpline Volunteer applicants, as well as enrolls accepted applicants into upcoming training classes.

  • Assesses and cross-references the availabilities of new volunteers with the helplines’ current needs and assigns them shifts on a long-term schedule

  • Periodically monitors the call center ensuring scheduled volunteer shift compliance

  • Responds to and addresses volunteer concerns and needs regarding their helpline experience, and provide one-one coaching as needed

  • Coordinates and manages the volunteer shift supervisor schedules including recruitment and training

  • Supports other college internship and service-related programs including their recruitment, supervisor assignment and evaluations

  • Serves as the liaison for the PULSE program (Boston College Service-Learning Program), ensuring effective communication with PULSE staff

  • Maintains current and accurate volunteer records and files through Salesforce and iCarol

  • Other duties as assigned to support overall Helpline operations and continuous improvement

KEY QUALIFICATIONS & CHARACTERISTICS

  • Bachelor’s Degree or equivalent experience

  • Minimum of 2-4 years of professional experience in a social services or public health agency

  • Knowledge of the field of suicide and suicide prevention a plus.

  • Experience recruiting and managing volunteers preferred

  • Ability to communicate, relate and interact effectively with others at all levels both inside and outside the organization

  • Adept at interacting with others in person, over the phone, on zoom, or via email

  • Ability to work with sensitive information and maintain confidentiality

  • Must be highly relational and able to build trusting relationships with volunteers that foster loyalty and commitment to the organization

  • Ability to interact and resolve conflict effectively

  • Ability to work independently and collaboratively to maximize teamwork across the organization

  • Proficiency in Word and Excel required

  • Experience with Salesforce or other Customer Relationships Systems preferred

SPECIAL REQUIREMENTS

  • Successful completion of the 26-hour Volunteer Befriender Training after hire

  • Responsible for staffing text/chat or phone if volunteers are not available to ensure 24/7 service

  • Participate in the on-call rotation to support to volunteers for urgent situations in rotation with 5-7 other members of the Crisis Services Team

  • Support monthly volunteer training by facilitating role plays

  • Flexibility in working hours appropriate to meet responsibilities including weekends and holidays is required

  • Flexibility in meeting demands and remaining positive during interactions is essential

  • Support and attend Samaritans key fundraising events

  • Attends conferences and other related meetings outside of the organization as requested by supervisor

  • When working in the office, responsible for the Crisis Services room including its cleanliness and availability of necessary materials for volunteers to properly befriend, document calls, and texts and make referrals

  • Other responsibilities as assigned by supervisor

SALARY & BENEFITS

  • Starting at $48,000

  • Employer matched 401(k) Plan

  • Short and Long-Term Disability coverage as well as Life Insurance

  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance

  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program

  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)

  • Paid Family Medical Leave benefits

  • 14 paid holidays

  • Direct deposit payrol

Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. All employees are working a hybrid schedule with an average of 2 days per week in the office, after a period of onboarding for new hires.

**Out of state applicants will be required to relocate to Massachusetts within six months of employment and also work the same hybrid schedule as all employees.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “volunteer recruitment and onboarding coordinator” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

To learn more about Samaritans, please visit: www.samaritanshope.org

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

Development

ABOUT THE POSITION

The Director of Corporate & Foundation Relations will be a key member of our growing, dynamic team of development professionals. Having recently completed a new strategic plan, Samaritanswelcomes a talented development professional to help maximize engagement from the corporate and foundation philanthropic community throughout Massachusetts to support a multi-million dollar growth capital campaign, as well as the organization’s annual programs and operations. This position will have the opportunity to steward existing relationships and develop strong philanthropic partnerships with corporations and foundations to help Samaritans achieve its mission and program goals. This position works closely with the Chief Development Officer as well as program and event staff. Strong relationship management and writing experience with a proven track record of accessing 5- and 6-figure programmatic grants and sponsorships is required. This position will help leverage more than $1M annually from mission-aligned institutional supporters. The ability to connect with the mission, vision and values of Samaritans is vital; familiarity with the issue of suicide prevention is a plus.

 

KEY RESPONSIBILITIES

  • Work strategically with the Chief Development Officer and development and event staff to set goals, priorities, and direction for corporate and foundation relations at Samaritans;
  • Work collaboratively with colleagues across the organization to identify needs, priorities, gaps in funding, and growth opportunities that have the potential to attract programmatic grant and sponsorship funding, including attending program and leadership staff meetings as needed;
  • Research and identify funding sources and prospects among foundations, mission-aligned corporations, and participants in our suicide prevention workshops;
  • Identify key decision-makers and supporters within prospective partner organizations; initiate and manage relationships;
  • Leverage board and volunteer leaders’ assistance in opening doors, making introductions, and providing endorsements to support Samaritans’ funding requests;
  • Build a strong business case for corporations to partner with us by making programmatic grants or event sponsorships;
  • For event sponsors, encourage the greatest level of participation possible through excellence in prospect cultivation, donor stewardship, and effective solicitation. Fulfill sponsorship benefits as necessary;
  • Personally solicit support from corporate decision makers and foundation program officers and trustees; Proactively reach out to engage prospective grant makers and event sponsors to deepen relationships;
  • Attend corporate/foundation and community events to raise awareness of Samaritans programs and identify prospective funders;
  • Collaborate with finance and program staff to develop budgets, craft goals, and set strategies for proposals;
  • Lead corporate/foundation site visits, meetings and other targeted contact with donors and prospects. Coordinate logistics, presentations, and participants that effectively conveys the impact of our work;
  • Manage the preparation and submission of concept papers/LOIs, proposals, attachments and reports in a timely fashion, working with a contracted proposal writer. Ensure deadlines are met including lead time review by others including program team members, finance, CDO, and others;
  • Participate in the success of the growth capital campaign to raise funding to scale Samaritans by capitalizing the strategic plan’s goals;
  • Contribute to development team and overall organizational team efforts; attend weekly development team meetings;

 

KEY QUALIFICATIONS

  • Minimum 5-7 years of development experience with a proven track record of success;
  • at least 2 years outward-facing relationship management and 2 years of proposal writing experience; Excellent communication skills (verbal, written and presentation);
  • Exceptional interpersonal skills: articulate, outgoing, engaging, and professional demeanor;
  • Ability to work effectively and collaboratively with program staff and leadership;
  • Experience with corporate/foundation or donor solicitation and cultivation strategies;
  • Experienced writer, proofreader, and editor with ability to prepare clear and concise materials;
  • Strong research skills. Ability to analyze funding requirements and align grant request with mission and priorities;
  • Strong grasp of budgets and financial information; experience developing program budgets;
  • Strong organizational, project management, problem solving, and time management skills, including attention to detail;
  • Expertise with Microsoft platform and software (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), CRM software such as Salesforce, online grant platforms/systems;
  • Ability to work with sensitive and confidential material;
  • Knowledge of the field of suicide and suicide prevention a plus.


SPECIAL REQUIREMENT/ PHYSICAL DEMANDS/ WORKING CONDITIONS

  • Some travel may be required for meetings and events;
  • Flexibility in meeting demands and remaining positive during interactions is essential;
  • Flexibility in working hours appropriate for donor events is required;
  • Successfully completes the staff befriending training;
  • Operates independently but functions well as a member of a team;
  • Flexibility and ability to succeed in a fast-paced environment within a complex organization

SALARY AND BENEFITS

  • Starting at $85,000
  • Employer matched 401(k) Plan
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

 

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and cover letter* (saved as Lastname_coverletter) addressed to the hiring manager, explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Director of Corporate & Foundation Relations” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

ABOUT THE POSITION

The Salesforce Manager is responsible for supporting and maintaining the integrity of the organization’s Salesforce database. They will work closely with Samaritans development, program, and communications staff, helping them learn and integrate Salesforce and associated programs into their work. The role presents a major opportunity for a motivated professional to help build Samaritans’ successful use of Salesforce, Pardot, and Classy, impacting the effectiveness of our staff and services. The ability to connect with the mission, vision and values of Samaritans is vital; familiarity with the issue of suicide prevention is a plus.

POSITION REPORTS TO
Deputy Director of Development

KEY RESPONSIBILITIES

  • Serve as primary administrator for Salesforce, including data cleanup and validation as well as developing policies, procedures, and protocols that maintain the accuracy and build the efficacy of Samaritans’ data

  • Design, manage and deploy Salesforce customizations, including flows, custom roll-ups, and custom fields

  • Build and deploy dashboards and reports and train users to develop their own reports and dashboards

  • Administer and support connected Salesforce applications, including Pardot and Classy

  • Maintain a thorough knowledge of organization’s data architecture; assess and propose changes when needed

  • Serve as the primary Salesforce support contact for development, communication, and program staff

  • Conduct staff training, including on-boarding of new team members to Salesforce

  • Train and consult with program staff on reporting, data management, and effective processes and protocols

  • Ensure that constituent profiles are maintained accurately

  • Assist gift processing from deposit to acknowledgment; conduct queries; generate listings for mailings, meetings and events, when necessary

  • Ensure timely reconciliation of financial records

  • Coordinate updates, training and purchases with database software vendors

  • Manage the data retention strategy

  • Administer Salesforce user accounts and profiles, including setting account creation and deactivation protocols

  • Manage security and accessibility best practices

  • Build and manage Salesforce Community sites, including knowledge articles and user licenses

SPECIAL REQUIREMENTS/ PHYSICAL DEMANDS/ WORKING CONDITIONS

  • Flexibility in meeting demands and remaining positive during interactions is essential

  • Successful completion of 30-hour volunteer befriending training

  • Ability to work with sensitive and confidential material

  • Creative, resilient, and strategic in approach

  • Must be able to evaluate problems accurately and display good, sound judgment

  • Must be results-oriented, mission-driven, and accountable

COMMUNICATION SKILLS

  • Must possess strong communication skills, including ability to effectively train and support staff with a broad range of technical skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization

KEY QUALIFICATIONS

  • Salesforce Certified Administrator or Certified Advanced Administrator preferred

  • 2+ years experience working within Salesforce (Lightning) and Nonprofit Success Pack

  • Experience identifying users’ needs, developing solutions, presenting new protocols

  • Experience developing training materials and presentations and supporting users individually

  • Familiarity with batch uploads and updates to Salesforce

  • Experience working in a nonprofit environment preferred

SALARY & BENEFITS

  • Starting at $66,000
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Special Events Manager” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

To learn more about Samaritans, please visit: samaritanshope.org 

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

ABOUT THE POSITION

We are seeking an events professional, working as part of a five-person team, to lead Samaritans event fundraising strategy, raising over $1 million annually. The Special Events Manager in collaboration with the Deputy Director of Development, develops event strategy, producing and meeting revenue projections including corporate and individual sponsorships, peer-to-peer event participation and fundraising, vendor management, budget tracking, and event communications.

Samaritans’ events currently include a 5K run/walk for 2,000 people in the fall, Breakfast for Hope for 700 people in the spring, support of a Boston and New York City Marathon Team, and various smaller events and meetings throughout the year.

POSITION REPORTS TO
Deputy Director of Development

MANAGEMENT RESPONSIBILITY FOR
Volunteers, interns, and contractors involved in special events

KEY RESPONSIBILITIES

  • Take a leadership role in developing a revenue-generating strategy, planning and implementing of successful special events as a part of a coordinated annual fundraising plan. Set and exceed event revenue goals. Work collaboratively with development and program staff to ensure Samaritans’ events are well-integrated across the organization, departments and programs.
  • Manage and work closely with event management vendors as well as site staff and additional vendors needed for the event; overseeing timelines and deliverables to ensure event success.
  • Staff event committees, develop theme, program design, speaker selection, and other aspects of event, working with Development staff and event committees.
  • Oversee event logistics and project management, working with a third-party events company (secure and mange venue and vendors, establish and monitor timelines, recruit and manage event volunteers, track solicitation levels, registration and guest lists, logos and ads, payments, and day-of event management.)
  • Lead and coordinate corporate and individual sponsorship strategies, including identifying prospects, conducting cultivation and solicitation activities and supporting committee and staff in cultivation and solicitations.
  • Ensure revenue generating strategies, stewardship, and support for Breakfast Table Hosts and Captains, 5K Team Captains, and Samaritans’ Marathon runners are in place and effective.
  • Develop communication plan and coordinate production of event collateral including invitations, promotional items, signage, and program books with appropriate internal and external partners.
  • Build and update events on Peer-to-Peer fundraising platforms, including creating content and design; produce recruitment and participant emails in line with communications strategy. Requires some basic HTML coding experience.
  • Serve as point person for third parties wishing to fundraise or hold an event on behalf of Samaritans (HopeRaisers). Develop marketing and support strategies, facilitate engagement, and track progress and results for each HopeRaiser.
  • Plan cultivation events, meetings and other smaller events as needed for Board, Council, major donors, and Marathon Team.
  • Recruit, train, and supervise interns and volunteers.

COMMUNICATION SKILLS

  • Must possess strong written and oral communication skills, including ability to make effective and persuasive presentations to volunteers, staff, industry peers, donors, and others as required. Attention to detail and aesthetic presentation are important.
  • Must be comfortable with phone, video conferencing, email, and in person communication.
  • Ability to interact effectively with others and resolve conflicts and internal issues appropriately.
  • Functions well as a member of a team.

SPECIAL REQUIREMENTS/ PHYSICAL DEMANDS/ WORKING CONDITIONS

  • Some local travel may be required for industry related conferences, as well as visits to other agencies and event sites.
  • Lifting/ moving of supplies and being outdoors, sometimes in inclement weather, for events.
  • Flexibility in meeting demands and remaining positive during interactions is essential
  • Flexibility in working hours appropriate to meet responsibilities is required.
  • Successfully completes Samaritans’ staff befriending training.

KEY QUALIFICATIONS

  • 3 – 5 years of non-profit event experience required; virtual event experience a plus.

  • Preference for experience managing peer-to-peer events, breakfast/gala events, marathon team support, corporate and individual sponsorship, major donor cultivation events.

  • Highly organized, detailed oriented, strong project management skills required.

  • Ability to manage multiple projects simultaneously.

  • Experience with CRM software and Peer-to-Peer fundraising platforms required. Salesforce and Classy experience preferred.

  • Ability to work with sensitive and confidential material.

  • Proficiency in Word, Excel, and PowerPoint required. Experience with HTML a plus.

  • Experience with InDesign and Photoshop preferred.

  • Professional attitude, strong work ethic, and ability to think and act strategically.

  • Knowledge of the field of suicide and suicide prevention a plus.

  • BA or BS preferred.

SALARY & BENEFITS

  • Starting at $50,000 
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Special Events Manager” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

To learn more about Samaritans, please visit: samaritanshope.org 

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

 ABOUT THE POSITION

We are seeking an events professional, working as part of a growing team, to help implement Samaritans event fundraising strategy, raising over $1.5 million annually. The Special Events Coordinator, in collaboration with the Manager of Special Events, produces and meets revenue projections through corporate and individual sponsorships, peer-to-peer event participation and
fundraising, vendor management, and event communications. This is an exciting, hands-on position with growth opportunity.
Samaritans’ events currently include a 5K run/walk for 2,000 people in the fall, Breakfast for Hope for 700 people in the spring, support of a Boston and New York City Marathon Teams, and various smaller events and meetings throughout the year.

 

KEY RESPONSIBILITIES

  • Assist in planning and implementing successful special events as a part of an annual fundraising plan in coordination with the Special Events Manager. Work collaboratively with development and program staff to ensure Samaritans’ events are well-executed and
    engage participants.
  • Work closely, as directed, with vendors, site staff and volunteers, needed for the event;
  • Identify vendors, soliciting bids, overseeing timelines and deliverables to ensure event success.
  • Assist with event logistics and project management, including administrative support.
  • Assist in corporate sponsorship and in-kind solicitation activities, including communications with sponsors regarding ads, payment, attendance and more. Coordinate email and mail outreach, follow up communications, and responses supporting committee and staff in
    solicitations and management of relationships.
  • Support Special Events Manager in stewarding event committees, Breakfast Table Hosts and Captains, 5K Team Captains, and Samaritans’ marathon runners.
  • Assist with executing communication plan and coordinating production of event collateral including invitations, promotional items, signage, and program books with appropriate
    internal and external partners.
  • Support Special Events Manager building and updating events on Peer-to-Peer fundraising platforms, including creating content and design; producing recruitment and participant emails in line with communications strategy, assist participants in utilizing platform and
    provide technical assistance and training. Basic HTML coding experience preferred.
  • Assist third parties wishing to fundraise or hold an event on behalf of Samaritans (HopeRaisers). Develop marketing and support strategies, facilitate engagement, attend events, and track progress and results for each HopeRaiser.
  • Assist in the planning and execution of cultivation events, meetings and other smaller events as needed for Board, Council, major donors, and Marathon Team.

COMMUNICATION SKILLS

  • Must possess strong written and oral communication skills. Attention to detail and aesthetic presentation are important.
  • Must be comfortable with phone, video conferencing, email, and in person communication.
  • Ability to interact effectively with others.
  • Functions well as a member of a team.

KEY QUALIFICATIONS

  • 1-3 years of non-profit event experience required; virtual event experience a plus.
  • Preference for experience working on peer-to-peer events, breakfast/gala events, walk/run events.
  • Highly organized, detailed oriented, project management skills required and ability to work in a fast-paced environment.
  • Ability to manage multiple projects simultaneously.
  • Experience with CRM software and Peer-to-Peer fundraising platforms, particularly Salesforce and Classy, preferred.
  • Ability to work with sensitive and confidential material.
  • Proficiency in Word, Excel, PowerPoint, Outlook, and Microsoft Teams required. Experience with HTML preferred.
  • Experience with InDesign, Canva, and Photoshop preferred.
  • Professional attitude, strong work ethic, and ability to think and act strategically.
  • Knowledge of the field of suicide and suicide prevention a plus.


SPECIAL REQUIREMENT/ PHYSICAL DEMANDS/ WORKING CONDITIONS

  • Some local travel may be required for industry related conferences as well as visits to other agencies and event sites.
  • Lifting/ moving of supplies and being outdoors, sometimes in inclement weather, for events.
  • Flexibility in meeting demands and remaining positive during interactions is essential.
  • Flexibility in working hours appropriate to meet responsibilities is required.
  • Successfully completes Samaritans’ staff befriending training.

SALARY AND BENEFITS

  • Average 20 hours/week with some flexibility for high/low volume times
  • Starting at $30/hour
  • Sick Time benefit at a part time rate
  • Paid Family Medical Leave benefits
  • Direct deposit payroll

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

 

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and cover letter* (saved as Lastname_coverletter) addressed to the hiring manager, explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Director of Corporate & Foundation Relations” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

Grief Support Services

ABOUT THE POSITION

One of Samaritans’ core program areas is our Grief Support Services (GSS). To support survivors in their grieving, Samaritans offers suicide loss survivors nonjudgmental listening and peer support through the following services:

  • SafePlace Support Groups – virtual and in-person (when Covid restrictions are lifted) support groups for suicide loss survivors
  • Survivor-to-Survivor Visits – Peer led visits for loss survivors virtually or in-person
  • “Understanding Your Grief” presentations – virtual or on-site presentations to help people understand what to expect in the grieving process and to provide information on how to cope with traumatic loss
  • The Annual Memorial – A non-denominational service for loss survivors to remember and memorialize their loved ones

The Coordinator’s role is to provide oversight and support to GSS volunteers, as well as to manage the service offerings that support those bereaved by suicide.

KEY RESPONSIBILITIES
Key responsibilities of this role, in collaboration with the Director of Grief Support Services, are:

Grief Support

  • Works with people seeking grief support services in a non-judgmental manner to support survivors and their families
  • Knowledge of trauma informed service delivery
  • Knowledge of the grief process and the impact of grief on family systems
  • Knowledge of the field of suicide and suicide prevention a plus

Volunteers

  • Provide support to volunteers
  • Implement volunteer recruitment and retention strategies
  • Coordinate volunteer schedules
  • Assist with the coordination and delivery of volunteer trainings

Programs

  • Assist in establishing new SafePlace locations
  • Respond to suicide loss survivors’ queries for support and services
  • Plan and execute the Annual Memorial event including coordinating location, invitations, and volunteer speakers

Other

  • Attend 5K Event, organize materials and recruit volunteers to work at the event
  • Maintain accurate and updated records in our Salesforce database ensuring all meetings and contacts are tracked appropriately
  • Assist with communication and public awareness campaigns to support survivor services
  • Collaborate internally and participate in cross-functional programing when appropriate
  • Use technology to evaluate programs and to reach more people with Grief Support Services
  • Represent GSS at other organization-wide events as necessary
  • Participate in meetings with the Clinical Consultant to GSS
  • Prepare GSS packets for mailings to survivors and to partner organizations

ADDITIONAL REQUIREMENTS

  • Some local travel for contact with survivors and for industry related conferences as well as visits to other agencies and event sites
  • Lifting/ moving of supplies and being outdoors, sometimes in inclement weather, for events
  • Flexibility in meeting changing demands while maintaining a positive attitude is essential
  • Flexibility in working hours appropriate to meet responsibilities is required
  • On call hours required during SafePlace meetings
  • Successfully completes Samaritans’ staff Befriending Training

KEY QUALIFICATIONS

  • BA or BS preferred

  • 3-5 years of professional experience in a social service agency preferred

  • Loss Survivor (individual who has lost someone to suicide) experience preferred

  • Ability to communicate, relate and interact effectively with others at all levels within and outside the organization

  • Adept at interacting with others in person, over the phone, on zoom, or via email

  • Ability to work with sensitive information and maintain confidentiality

  • Must be highly relational and able to build trusting relationships with volunteers that foster loyalty and commitment to the organization

  • Functions well as a member of a small team

  • Ability to interact and resolve conflict effectively

  • Highly organized with strong project management skills required

  • Proficiency in Word, Excel, and PowerPoint required

  • Experience with Salesforce preferred

  • Prior experience in the following preferred:

    • Event Coordination

    • Recruiting, training, and managing volunteers

SALARY & BENEFITS

  • Starting at $48,000
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Coordinator, Grief Support Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

To learn more about Samaritans, please visit: samaritanshope.org 

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

Internships

Browse through the sections below for the different internships we offer.

Samaritans is seeking a motivated Special Events Intern for 10-20 hours per week who enjoys a growth-oriented environment to oversee aspects of our annual fundraising events.

Primary Responsibilities

  • Support the Development Director and Special Events Manager as needed for special events such as/but not limited to: the 5K Run/Walk (September), the Breakfast for Hope Event (April/May), Boston Marathon Team (April/October), and other donor driven events
  • Help to provide direct support to 5K Team Captains, HopeRaisers, and others who commit to fundraising in support of Samaritans
  • Support event sponsorship management and acquisition
  • Work with the 5K fundraising platform where needed (Classy)
  • Support the Boston Marathon Team
  • Create blog and social media posts for fundraising events
  • Work with the Development Team to strategize and implement marketing plans for events
  • Assist with other projects as they arise

Qualifications

This position requires strong written and oral communication skills, and an ability to work well with all types of people. Organizational skills and an attention to detail are a must.  Other helpful characteristics are being flexible, taking initiative, and having a cooperative spirit.  Special Events can sometimes be hectic, so having a positive attitude and a sense of humor is essential. 

This position is unpaid, but we will work with the candidate for the internship to count towards college credit. 

Please send your resume and brief cover letter explaining your interest in the position to [email protected] with “Special Events Intern” in the subject line.

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

Samaritans is currently seeking interns to staff our 24/7 Helpline. Successful candidates will possess the ability to empathize with others and have strong listening skills. No previous experience is required; all interns receive training that will equip them with the necessary knowledge and skills to provide emotional support to callers. We offer a traditional 9-month commitment of a few hours a week as well as accelerated commitments for those who have more time to give within a smaller time frame.

To begin the application process, interested candidates must attend an Information Session and complete an interview with a current staff member or volunteer. Complete our online volunteer inquiry and receive upcoming information session dates. (links to Volunteer on the 24/7 Helpline request form)

Samaritans is seeking a Development Intern for 15-20 hours per week who enjoys a growth-oriented environment to oversee aspects of our annual fundraising activities.

Primary Responsibilities

  • Provide general support to the Development Team on a variety of projects, including the Boston Marathon (April) and Breakfast for Hope (May)
  • Support the Database Manager in overseeing functions of donor database (Salesforce) management, including inputting new contacts, and ensuring accuracy of records and information entered, and updating donor information
  • Participate in weekly Development team meetings
  • Research donors and potential donors
  • Provide grant proposal support to the Grants contractor and Chief Development Officer
  • Assist with other projects as they arise

Qualifications

This position requires strong written and oral communication skills, and an ability to work well with all types of people. Organizational skills and an attention to detail are a must, as well as the ability to work independently within the framework of a given project. Flexibility, optimism and a cooperative spirit in a sometimes hectic working environment are all very helpful characteristics. Dedication to Samaritans’ mission is a must. This position is unpaid, but we will work with the candidate for the internship to count towards college credit. The position can be extended for the entire school year.

Please send your resume and brief cover letter explaining your interest in the position to [email protected] with “Development Intern” in the subject line.

2 girls in a Samartians you are not alone border holding white boards with hand written messages.

Want to see the group of professionals you’ll be working with if you join Samaritans?

Equal Opportunity Employer

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply. Samaritans will not discriminate against employees or applicants for employment on any legally recognized basis, including race, age, color, religious belief (including dress or grooming practices), sex, marital status, pregnancy, childbirth or related medical conditions (including breastfeeding), creed, national origin, physical or mental disability, gender identification and expression, sexual orientation, any veteran status, citizenship status, any military service or application for military service, genetic testing or carrier status in any other category protected under the law.