Careers

Join Our Team

Our organization is growing and expanding! Starting this summer, 988 will become the nationwide, easy-to-remember 3-digit dialing code for Americans in crisis to connect with suicide prevention and mental health counselors. Samaritans will be one of the organizations answering those calls. We will be able to listen and support even more people who reach out for help.

We know that working in suicide prevention can be tough. And we also know that it can be so rewarding. If you’re looking for a chance to find work that can save lives and that truly has an impact, check out our open positions below. We’d love to receive your application.

Apply by submitting a cover letter and resume to [email protected]. Be sure to include the position title and your name in the subject line. We look forward to receiving your application!

Available Positions

Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

Open Positions

Browse through the sections below for our open positions.

Administration

ABOUT SAMARITANS

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans’ purpose is to alleviate despair, isolation, distress, and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to support those impacted by a suicide loss. For nearly 50 years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff – have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well. This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day.

POSITION REPORTS TO:

Chief Executive Officer

ABOUT THE POSITION:

The Senior Director of Marketing and Communications is responsible for leading the organization’s initiatives to build awareness of its lifesaving suicide prevention services. These responsibilities are focused on strategy and narrative, management, media and public affairs, and communications.

This is a growing organization. As such, the person in this Senior Director role has an opportunity to shape and develop the marketing and communications function for Samaritans.

KEY MARKETING RESPONSIBILITIES:

  • Develop and execute strategic marketing and communications plans,  awareness campaigns, and external activities via paid, donated, earned, and owned media platforms.
  • Manage brand image externally, including overseeing the management of the organization’s website and social media channels, to ensure the Samaritans brand is well-regarded, respected, and revered.
  • Expand organizational reach beyond current stakeholders, volunteers, and donors, resulting in increased engagement, service utilization, and awareness.
  • Work closely with other departments to monitor and analyze stakeholder engagement, adjusting promotional strategy and materials accordingly.
  • Oversee print and digital promotional materials, such as annual report and other collateral publications.

KEY MARKETING RESPONSIBILITIES:

  • Develop and implement rapid response / crisis communications strategies, managing internal staff in the response to a crisis, preparing leadership for public engagement, and evaluating the organization’s response
  • Proactive identification of media opportunities, securing high-value media placements around key issues, preparing leadership for media opportunities, managing media lists and press contacts
  • Oversee design, development, and dissemination of electronic newsletter
  • Place, pitch, and publish various public media content, developing and maintaining relationships with relevant journalists, editors, and producers

OTHER RESPONISIBLITIES AND EXPECTATIONS

  • Support special events and external audience engagement opportunities
  • Contracts and projects with communications vendors and consultants
  • Supervise one direct report employee
  • Stay current on framing conversations surrounding suicide and mental health
  • Collaborate with leadership team and colleagues to ensure strategic
    alignment and cadence of marketing and communications activities
  • Execute activities on time and within budget
  • Prioritize concurrent tasks and projects, delegate deliberately, adapt quickly to changing priorities, and help set and meet deadlines
  • Experience and comfort maintaining strong relationships with journalists, editors, major press outlets, and influencers across print, digital, and broadcast media
  • Develop and maintain metrics to track the efficacy of  communications efforts
  • Knack for storytelling, evoking shared values, and moving people to action
  • Excellent presentation and oral communication skills
  • A commitment to racial equity, diversity, inclusion, and belonging, with an approach that values the individual and respects differences and builds networks

KEY CHARACTERISTICS:

  • At least five years of experience in similar role with aligned responsibilities, including experience in a management-level role
  • A strong team player
  • A calm resourceful problem-solver
  • A desire to learn and develop commensurate with a growing organization and team
  • Outstanding work ethic, self-motivated and takes initiative
  • Excellent interpersonal skills
  • Communicates effectively and respectfully
  • Passion and commitment to Samaritans’ mission

SALARY & BENEFITS:

  • Starts at $95,000
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days, increasing to 20 days) Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

All applicants must submit materials through this link: 
https://form.typeform.com/to/bJx7iIoq  

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual,  and bicultural candidates are strongly encouraged to apply.

Community Outreach and Education

ABOUT SAMARITANS

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans’ purpose is to alleviate despair, isolation, distress, and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to support those impacted by a suicide loss. For nearly 50 years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff – have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well. This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day.

ABOUT THE POSITION:

One of Samaritans’ core programs is Community Education and Outreach (CEO). This branch of the organization serves to educate the public about suicide prevention and awareness through workshops, trainings, and community events. These are provided for any group, including, but not limited to youth, adults, and older adults. Workshops occur in a variety of settings, such as schools, corporations, non-profit organizations, and many others. Workshops are tailored to the individual groups, and generally provide the following information related to suicide prevention and awareness:

  • Tools on how to best support someone that may be in a crisis, focusing on active listening, asking questions, asking about suicide, and getting them help
  • Facts, figures, and myths of suicide
  • Risk factors, warning signs, protective factors, and self-care
  • Providing Samaritans’ resources and information on how to access them

The Coordinator’s role is to provide comprehensive logistical and administrative support to the Community Education and Outreach program. This role presents an opportunity for a compassionate and empathetic individual to utilize detail-oriented and multi-tasking skills to help ensure efficient operations and greater success in one of our core programs.

RESPONSIBILITIES:

  • Establish and maintain a training calendar and provide calendar management for CEO department
  • Prioritize and respond to inquiries and requests for CEO workshops via email and phone while troubleshooting schedule conflicts
  • Work with trainers to ensure all workshops are staffed appropriately
  • Complete a variety of administrative tasks including inputting data into Salesforce and maintaining contact lists
  • Provide logistical, administrative and technological support for CEO workshops and events
  • Manage inventory of educational materials
  • Maintain and report appropriate statistics on Community Education & Outreach programs

WORK SCHEDULE: Monday to Friday, Hybrid (2 days in the office and 3 days remote)

REPORTS TO: Senior Director, Community Education and Outreach

KEY QUALIFICATIONS:

  • Minimum 2 years of professional experience
  • Experience in human services a plus
  • Proficient computer skills, including Microsoft Office (Excel, Word, PowerPoint and Outlook) and Zoom
  • Database experience with Salesforce or other CRM desired
  • Essential skills for success in this role include:
    • Ability to communicate, relate and interact effectively with others at all levels within and outside the organization
    • Ability to work with sensitive information and maintain confidentiality
    • Must be highly relational and adept at interacting with others over the phone, on zoom, or via email
    • Highly organized with strong planning skills required
    • Ability to multi-task and remain flexible with competing priorities
    • High degree of attention to detail and ability to accomplish tasks in timely manner
    • Willingness to learn new information
    • Must be able to work independently and collaboratively

STARTING SALARY & BENEFITS:

  • Starting $48,000 annually
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

HOW TO APPLY

All applicants must submit materials through this link: SamaritansHope ApplicantPro career site- Coordinator, Community Outreach and Education

Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates

ABOUT SAMARITANS

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans’ purpose is to alleviate despair, isolation, distress, and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to support those impacted by a suicide loss. For nearly 50 years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff – have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well. This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day.

ABOUT THE POSITION

One of Samaritans’ core programs is Community Education and Outreach (CEO). This branch of the organization serves to educate the public about suicide prevention and awareness through workshops, trainings, and community events. These are provided for any group, including, but not limited to youth, adults, and older adults. Workshops occur in a variety of settings, such as schools, corporations, non-profit organizations, and many others. Workshops are tailored to the individual groups, and generally provide the following information related to suicide prevention and awareness:

  • Tools on how to best support someone that may be in a crisis, focusing on active listening, asking questions, asking about suicide, and getting them help
  • Facts, figures, and myths of suicide
  • Risk factors, warning signs, protective factors, and self-care
  • Providing Samaritans’ resources and information on how to access them The

Training Specialist’s role is to deliver and participate in workshops, trainings, and community events and reflect best practices in suicide prevention.

KEY RESPONSIBILITIES

  • Deliver community education and outreach trainings and workshops
  • Maintain data collection and integrity for program evaluation
  • Develop interactive, vibrant, and engaging workshop using the latest curricular building tools
  • Support and manage trainers through the process of learning the workshops, developing their skills, and reflecting on their practice
  • Build relationships and communicate with workshop hosts
  • Provide training for new staff, board members and others as appropriate
  • Works with Director to continually update the training curriculum based on current best practices and ongoing evaluation of its effectiveness and needs identified through monitoring of feedback from attendees
  • Develop, maintain, and distribute appropriate suicide prevention materials to partners through workshops
  • Attend outreach events as needed to promote Samaritans services
  • Incorporate emerging training technologies into existing training programs
  • Stay up to date on current trends and information as it relates to suicide prevention
  • Provide knowledge leadership within the agency on befriending and suicide prevention, including risk factors, warning signs and related issues
  • Regularly attend training, conferences, and workshops related to suicide prevention, and other related topics

WORK SCHEDULE: Monday to Friday, Hybrid (2 days in the office and 3 days remote)

REPORTS TO: Senior Director, Community Education & Outreach

KEY QUALIFICATIONS

  • MA strongly preferred with a focus/specialization in Education, Curriculum Development, Leadership, Human Services
  • Minimum 3 years of professional experience in training, curriculum development, and or/teaching
  • Insight and experience into the latest trends, tools, and resources in training and curriculum development
  • Knowledge of the field of suicide and suicide prevention preferred
  • Ability to work with sensitive information and maintain confidentiality
  • Strong communication skills, including the ability to make effective and persuasive presentations to communities, volunteers, staff, industry peers, board members, donors and others as required
  • Adept at interacting with others in person, over the phone, on zoom, or via email
  • Resolves conflicts and internal issues appropriately, ability to provide difficult feedback
  • Proficiency in Word, Excel, and PowerPoint required
  • Experience with Salesforce preferred
  • Strong analytical thinking and organizational skills
  • Detail oriented and able to accomplish tasks within prescribed time frames

STARTING SALARY & BENEFITS:

  • $54,000 annually
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

JOB REQUIREMENTS

  • Travel for workshops, trainings, and industry related conferences
  • Lifting/moving of supplies and being outdoors, sometimes in inclement weather, for events
  • Flexibility in working hours appropriate to meet responsibilities in training is required
  • Successfully completes Samaritans’ staff Befriending Training

HOW TO APPLY

All applicants must submit materials through this link: SamaritansHope ApplicantPro career site- Training Specialist

Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

 

Apply to join our Samaritans team as a Per Diem Community Education and Outreach Trainer.

Apply Now

Crisis Services

ABOUT SAMARITANS

For 47 years, Samaritans has provided lifesaving suicide prevention services in Massachusetts. Samaritans’ mission is to prevent suicide and offer hope and support to those affected. Established in Boston by Monica Dickens, Samaritans follows the principles of befriending, created by Samaritans in the United Kingdom. While Samaritans offices all over the world share a common suicide prevention mission and philosophy, all Samaritans offices operate independently from one another.  As the largest crisis helpline in Massachusetts, Samaritans’ helpline services receive more than 80,000 calls and texts per year. This includes our 24/7 talk and text helpline and our new peer to peer text line, Hey Sam.

Samaritans is seeking a Senior. Director of Crisis Services to serve as a senior member of the agency’s crisis management team. Reporting to the Chief Clinical Officer, the Senior Director analyzes, monitors, and improves all helpline operations to ensure the integrity of the quality of services. The Senior Director fosters a positive and supportive environment for staff, volunteers, and those who utilize Samaritans services. The Senior Director will work with leadership and other helplines around the country to develop best practices, create departmental plans, and measure program results. The ideal candidate will demonstrate success assessing suicidal ideation and response to crisis, experience leading a mental health team, and have exceptional skills in data analytics and operations.

KEY RESPONSIBILITIES 

  • Develop and implement plans and objectives for the Crisis Services department in an effective and innovative fashion
  • Lead audits of programming to ensure process efficiency and improvement
  • Oversee and manage all helpline operation systems, including the iCarol and the helpline phone system
  • Prepare reports on helpline metrics for internal and external audiences for purposes of continuous service level enhancement, funding, and in partnership with other organizations and state agencies
  • Maintain compliance with external regulations and internal policies
  • Supervise the Director of Helpline Workforce, Manager of Helpline Operations, Manager of Helpline and Manager of Helpline Training 
  • Ensure all procedures are implemented per ICH standards and Lifeline contract standards
  • Oversee the tri-annual helpline accreditation process – responsible for all associated planning, preparing and coordination
  • Participate as a member of the agency’s leadership team
  • Participate in budget development and monitoring of expenses
  • Build and maintain strategic partnerships and collaborations with other organizations
  • Support and implement Samaritans’ Strategic Plan as related to Crisis Services

QUALIFICATIONS AND SKILLS

  • Master’s degree in Human Services with a concentration in Social Work, Psychology, Counseling or Health Related field or substantial experience in leading operations
  • 5+ years of management and supervisory experience
  • LCSW, LICSW, LMHC or other license in mental health field preferred
  • Strong analytical thinking, organizational, and time management skills
  • Excellent communication skills including the ability to make effective presentations to volunteers, staff, industry peers, board members and donors 
  • Adept at interacting with others in person, over the phone, on zoom, or via email
  • Ability to work with sensitive and confidential information 
  • Flexibility in working hours appropriate to meet responsibilities 
  • Proficiency in Microsoft Office Suite required; Salesforce experience preferred

To apply, please submit a resume & cover letter to Beth Greenberg, Consultant, Evolve Giving Group: beth@evolvegg.com 

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

ABOUT THE POSITION

Under the general direction of the Director of Crisis Services, the Overnight Shift Supervisor is the direct supervisor of the helpline volunteers. Shift Supervisors are responsible for monitoring the ongoing quality and consistency of the helpline services provided by volunteers, ensuring policies and procedures are followed accurately, providing feedback to Crisis Services Staff.

KEY RESPONSIBILITIES

  • Monitors crisis calls; to ensure highest service level and quality
  • Responsible for ensuring continued helpline coverage by thorough monitoring of volunteer communication and soliciting additional volunteer coverage as needed
  • In response to a full risk assessment where the caller/texter is determined to be at imminent risk and refuses offers of help, makes the appropriate decision to involve outside organizations, including emergency services for helpline conversations where the caller or a third party is in imminent danger or for people in vulnerable populations experiencing abuse or neglect
  • Conducts follows up calls with emergency services regarding outcome of attempted emergency intervention
  • Ensures completion of scheduled helpline call backs and completion of call reports
  • Provide basic troubleshooting and technical assistance to volunteers using helpline tools
  • Identifies volunteer training needs and informs Manager of Helpline Training
  • Communicates with volunteers on shift, ensuring scheduled volunteer shift compliance, monitoring helpline dashboard including volunteer breaks, performance, engagement, and quality, especially during shift change
  • Provides consultation and support to volunteers when needed and ensures compliance with policies and initiates debriefing sessions with volunteers after they have taken a call
  • Adheres to performance measure in attending to call volume
  • Provides Quality Assurance Assessments as assigned by the Training Manager
  • When in the office, provide on-site support to volunteers in the event of an emergency, as relayed in the emergency management plan
  • Attends weekly crisis services team meeting, weekly supervision and agency staff meeting monthly

KEY QUALIFICATIONS & CHARACTERISTICS

  • Bachelor’s Degree preferred or minimum of two years of professional experience in a social services agency
  • Experience working on a crisis helpline strongly preferred
  • Previous work as a volunteer or working with volunteers preferred
  • Knowledge of the field of suicide and suicide prevention
  • The ability to provide unconditional and non-judgmental support to anyone who feels alone, depressed, or in crisis.
  • Ability to work with sensitive and confidential information
  • Creative, resilient, and strategic in approach
  • Must be able to learn to use new technologies
  • Must be able to evaluate problems accurately and display good, sound judgment
  • Must be results-oriented, mission-driven, and accountable
  • Must be able to pivot and act to support the organizations’ needs
  • Must possess strong communication skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization

SPECIAL REQUIREMENTS

  • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline after hire
  • Flexibility in meeting demands and remaining positive during interactions is essential
  • Attends conferences and other related meetings outside of the organization as requested by supervisor; schedule permitting
  • Other responsibilities as assigned by supervisor

SALARY & BENEFITS

  • Starts at $24/hour
  • Direct deposit payroll
  • Sick Time Benefits at a part time rate

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Overnight Shift Supervisor” – Crisis Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

ABOUT THE POSITION

Under the general direction of the Director of Crisis Services, the Weekend Shift Supervisor is the direct supervisor of the helpline volunteers. Shift Supervisors are responsible for monitoring the ongoing quality and consistency of the helpline services provided by volunteers, ensuring policies and procedures are followed accurately, providing feedback to Crisis Services Staff.

KEY RESPONSIBILITIES

  • Monitors crisis calls; to ensure highest service level and quality
  • In response to a full risk assessment where the caller/texter is determined to be at imminent risk and refuses offers of help, makes the appropriate decision to involve outside organizations, including emergency services for helpline conversations where the caller or a third party is in imminent danger or for people in vulnerable populations experiencing abuse or neglect
  • Conducts follows up calls with emergency services regarding outcome of attempted emergency intervention
  • Responsible for ensuring continued helpline coverage by thorough monitoring of volunteer communication and soliciting additional volunteer coverage as needed
  • Communicates with volunteers on shift, ensuring scheduled volunteer shift compliance, monitoring helpline dashboard including volunteer breaks, performance, engagement, and quality, especially during shift change
  • Provides consultation and support to volunteers when needed and ensures compliance with policies and initiates debriefing sessions with volunteers after they have taken a call
  • Adheres to performance measures in attending to call volume
  • Provides Quality Assurance Assessments as assigned by the Training Manager
  • Ensures completion of scheduled helpline call backs and completion of call reports
  • Provide basic troubleshooting and technical assistance to volunteers using helpline tools
  • Identifies volunteer training needs and informs Manager of Helpline Training
  • When in the office, provide on-site support to volunteers in the event of an emergency, as relayed in the emergency management plan
  • Attends weekly crisis services team meeting, weekly supervision and agency staff meeting monthly

KEY QUALIFICATIONS & CHARACTERISTICS

  • Bachelor’s Degree preferred or minimum of two years of professional experience in a social services agency
  • Previous work as a volunteer or working with volunteers preferred
  • Knowledge of the field of suicide and suicide prevention
  • Experience working on a crisis helpline preferred
  • The ability to provide unconditional and non-judgmental support to anyone who feels alone, depressed, or in crisis
  • Ability to work with sensitive and confidential information
  • Creative, resilient, and strategic in approach
  • Must be able to learn to use new technologies
  • Must be able to evaluate problems accurately and display good, sound judgment
  • Must be results-oriented, mission-driven, and accountable
  • Must be able to pivot and act to support the organizations’ needs
  • Must possess strong communication skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization

SPECIAL REQUIREMENTS

  • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline after hire Flexibility in meeting demands and remaining positive during interactions is essential
  • Attends conferences and other related meetings outside of the organization as requested by supervisor; schedule permitting
  • Other responsibilities as assigned by supervisor

SALARY & BENEFITS

  • Starting at $24/hour
  • Direct deposit payroll
  • Sick time benefit at a part time rate Currently all Samaritans

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Weekend Shift Supervisor, Crisis Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

ABOUT THE POSITION

The Helpline Coordinator’s role is to ensure 24/7 coverage on the helpline responding to calls from during their assigned shift. The Coordinator will provide emotional support to NSPL callers through Samaritans’ model of Befriending to assist the organization in fulfilling mission of serving those who are isolated, alone and suicidal through compassionate and non-judgmental listening.

KEY RESPONSIBILITIES

  • Takes crisis calls from those who are seeking emotional support including those who may be at risk of suicide
  • Adheres to performance measures in attending to call volume
  • Responsible for submitting call reports after each call
  • When in the office, provide on-site support to volunteers in the event of an emergency as relayed in the emergency management plan 
  • Participates in staff meetings and supervision, schedule permitting

KEY QUALIFICATIONS & CHARACTERISTICS

  • Minimum of two years of professional experience preferred
  • Previous work as a volunteer preferred
  • Knowledge of the field of suicide and suicide prevention preferred
  • Experience working on a crisis helpline a plus
  • Ability to be empathetic and engage in active, non-judgmental listening with our users
  • Ability to work with sensitive and confidential information
  • Must be able to display good, sound judgment
  • Must possess strong communication skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization

SPECIAL REQUIREMENTS

  • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline after hire
  • Flexibility in meeting demands and remaining positive during interactions is essential
  • Other responsibilities as assigned by supervisor

SALARY & BENEFITS

  • Starts at $20 per hour
  • Direct deposit payroll
  • Sick time benefit at a part time rate

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Helpline Coordinator Crisis Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

To learn more about Samaritans, please visit: www.samaritanshope.org

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

ABOUT THE POSITION

The Overnight Helpline Coordinator’s role is to ensure 24/7 coverage on the helpline responding to helpline calls during their assigned shift. The Coordinator will provide emotional support to helpline callers through Samaritans’ model of Befriending to assist the organization in fulfilling mission of serving those who are isolated, alone and suicidal through compassionate and nonjudgmental listening.     

KEY RESPONSIBILITIES

  • Takes crisis calls, texts, and chats from those who are seeking emotional support including those who may be at risk of suicide
  • Adheres to performance measures in attending to call volume
  • Responsible for submitting call reports after each call
  • When in the office, provide on-site support to volunteers in the event of an emergency as relayed in the emergency management plan 
  • Participates in staff meetings and supervision, schedule permitting

KEY QUALIFICATIONS & CHARACTERISTICS

  • Minimum of two years of professional experience preferred
  • Previous work as a volunteer preferred
  • Knowledge of the field of suicide and suicide prevention
  • Experience working on a crisis helpline a plus
  • Ability to be empathetic and engage in active, non-judgmental listening with our users
  • Ability to work with sensitive and confidential information
  • Must be able to display good, sound judgment
  • Must possess strong communication skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization SPECIAL REQUIREMENTS
  • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline after hire
  • Flexibility in meeting demands and remaining positive during interactions is essential
  • Other responsibilities as assigned by supervisor

SALARY & BENEFITS

  • Starts at $22 per hour
  • Direct deposit payroll
  • Sick time benefit at a part time rate

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Overnight Helpline Coordinator Crisis Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

Youth Text Services Coordinator (Part Time)

ABOUT SAMARITANS

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans’ purpose is to alleviate despair, isolation, distress, and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to support those impacted by a suicide loss.  For nearly 50 years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff – have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well.

This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day.

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply. 

About Hey Sam 

Hey Sam is a dedicated peer-to-peer texting service for youth . Designed for and staffed by young people, Hey Sam gives youth the opportunity to reach peers if they are struggling, need someone to talk to, or need support. 

POSITION REPORTS TO
Director, Youth Services & Technology

MANAGEMENT RESPONSIBILITY FOR
None 

ABOUT THE POSITION

The Youth Text Services Coordinator’s role is to ensure 24/7 coverage on the helpline responding to Hey Sam text messages during their assigned shift. The Coordinator will provide emotional support to texters through Samaritans’ model of Befriending to assist the organization in fulfilling mission of serving those who are isolated, alone, and suicidal through compassionate and non-judgmental listening.      

KEY RESPONSIBILITIES 

  • Takes Hey Sam crisis text from those who are seeking emotional support including those who may be at risk of suicide
  • Adheres to performance measures in attending to text volume 
  • Responsible for submitting conversation reports after each conversation
  • When in the office, provide on-site support to volunteers in the event of an emergency as relayed in the emergency management plan  
  • Participates in staff meetings and supervision, schedule permitting

KEY QUALIFICATIONS & CHARACTERISTICS 

  • Minimum of two years of professional experience preferred
  • Previous work as a volunteer preferred
  • Knowledge of the field of suicide and suicide prevention
  • Experience working on a crisis helpline a plus
  • Ability to be empathetic and engage in active, non-judgmental listening with our users
  • Ability to work with sensitive and confidential information
  • Must be able to display good, sound judgment 
  • Must possess strong communication skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization

SPECIAL REQUIREMENTS 

  • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline after hire 
  • Flexibility in meeting demands and remaining positive during interactions is essential 
  • Other responsibilities as assigned by supervisor

SALARY & BENEFITS

  • $20 per hour
  • Direct deposit payroll
  • Sick time benefit at a part time rate

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently all Samaritans employees are working remotely. Applicants should be aware that this position is currently remote. It is anticipated that the Samaritans office, located in Downtown Boston, will reopen in early 2022 at which time employees will return with flexibility per agreement with their supervisor and after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with Helpline Coordinator Crisis Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

Development

ABOUT THE POSITION

The Salesforce Manager is responsible for supporting and maintaining the integrity of the organization’s Salesforce database. They will work closely with Samaritans development, program, and communications staff, helping them learn and integrate Salesforce and associated programs into their work. The role presents a major opportunity for a motivated professional to help build Samaritans’ successful use of Salesforce, Pardot, and Classy, impacting the effectiveness of our staff and services. The ability to connect with the mission, vision and values of Samaritans is vital; familiarity with the issue of suicide prevention is a plus.

POSITION REPORTS TO
Deputy Director of Development

KEY RESPONSIBILITIES

  • Serve as primary administrator for Salesforce, including data cleanup and validation as well as developing policies, procedures, and protocols that maintain the accuracy and build the efficacy of Samaritans’ data

  • Design, manage and deploy Salesforce customizations, including flows, custom roll-ups, and custom fields

  • Build and deploy dashboards and reports and train users to develop their own reports and dashboards

  • Administer and support connected Salesforce applications, including Pardot and Classy

  • Maintain a thorough knowledge of organization’s data architecture; assess and propose changes when needed

  • Serve as the primary Salesforce support contact for development, communication, and program staff

  • Conduct staff training, including on-boarding of new team members to Salesforce

  • Train and consult with program staff on reporting, data management, and effective processes and protocols

  • Ensure that constituent profiles are maintained accurately

  • Assist gift processing from deposit to acknowledgment; conduct queries; generate listings for mailings, meetings and events, when necessary

  • Ensure timely reconciliation of financial records

  • Coordinate updates, training and purchases with database software vendors

  • Manage the data retention strategy

  • Administer Salesforce user accounts and profiles, including setting account creation and deactivation protocols

  • Manage security and accessibility best practices

  • Build and manage Salesforce Community sites, including knowledge articles and user licenses

SPECIAL REQUIREMENTS/ PHYSICAL DEMANDS/ WORKING CONDITIONS

  • Flexibility in meeting demands and remaining positive during interactions is essential

  • Successful completion of 30-hour volunteer befriending training

  • Ability to work with sensitive and confidential material

  • Creative, resilient, and strategic in approach

  • Must be able to evaluate problems accurately and display good, sound judgment

  • Must be results-oriented, mission-driven, and accountable

COMMUNICATION SKILLS

  • Must possess strong communication skills, including ability to effectively train and support staff with a broad range of technical skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization

KEY QUALIFICATIONS

  • Salesforce Certified Administrator or Certified Advanced Administrator preferred

  • 2+ years experience working within Salesforce (Lightning) and Nonprofit Success Pack

  • Experience identifying users’ needs, developing solutions, presenting new protocols

  • Experience developing training materials and presentations and supporting users individually

  • Familiarity with batch uploads and updates to Salesforce

  • Experience working in a nonprofit environment preferred

SALARY & BENEFITS

  • Starting at $66,000
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Special Events Manager” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

Grief Support Services

Manager, Grief Support Services

ABOUT SAMARITANS
Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans’ purpose is to alleviate despair, isolation, distress, and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to support those impacted by a suicide loss. For nearly 50 years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff – have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well. This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day.

 

ABOUT THE POSITION

One of Samaritans’ core program areas is our Grief Support Services (GSS). To support survivors in their grieving, Samaritans offers suicide loss survivors nonjudgmental listening and peer support through the following services:

  • SafePlace Support Groups – virtual and in-person (when Covid restrictions are lifted) support groups for suicide loss survivors
  • Survivor-to-Survivor Visits – Peer led visits for loss survivors virtually or in-person
  • Virtual or on-site presentations to help people understand what to expect in the grieving process and to provide information on how to cope with traumatic loss
  • The Annual Memorial – A non-denominational service for loss survivors to remember and memorialize their loved ones

The Manager’s role is to provide oversight and support to GSS and LOSS team volunteers, as well as to manage the service offerings that support those bereaved by suicide.

 

KEY RESPONSIBILITIES

Key responsibilities of this role, in collaboration with the Senior Director of Grief Support Services, are to:

Grief Support

  • Work with people seeking grief support services in a non-judgmental manner to support survivors and their families
  • Have knowledge of trauma informed service delivery
  • Have knowledge of the grief process and the impact of grief on family systems
  • Have knowledge of the field of suicide and suicide prevention a plus

Volunteers

  • Provide support to volunteer peer facilitators and LOSS team volunteers
  • Implement volunteer peer facilitator and LOSS Team recruitment and retention strategies
  • Coordinate all volunteer peer facilitator and LOSS Team schedules
  • Assist with the coordination and delivery of volunteer trainings

Programs

  • Assist in establishing new SafePlace locations
  • Assist with establishing and maintaining LOSS team community partnerships.
  • Help evaluate LOSS team efficacy
  • Respond to suicide loss survivors’ queries for support and services
  • Plan and execute the Annual Memorial event including coordinating location, invitations, and volunteer speakers


WORK SCHEDULE: Monday to Friday, Hybrid (2 days in the office and 3 days remote)


REPORTS TO: Senior Director of Grief Support Services


KEY QUALIFICATIONS:

  • Minimum 3 years of professional experience in human services
  • Strong communication skills, including the ability to make effective and persuasive presentations
  • Adept at interacting with others in person, over the phone, on zoom, or via email
  • Ability to work with sensitive information and maintain confidentiality
  • Ability to work independently and collaboratively to maximize teamwork across the organization
  • Must be able to evaluate problems accurately and resolve conflict displaying good, sound judgment

SPECIAL REQUIREMENTS

  • Attend 5K Event, organize materials and recruit volunteers to work at the event
  • Maintain accurate and updated records in our Salesforce database ensuring all meetings and contacts are tracked appropriately
  • Assist with communication and public awareness campaigns to support survivor services
  • Collaborate internally and participate in cross-functional programing when appropriate
  • Use technology to evaluate programs and to reach more people with Grief Support Services
  • Represent GSS at other organization-wide events as necessary
  • Participate in meetings with stakeholders
  • Prepare GSS packets for mailings to survivors and to partner organizations

STARTING SALARY & BENEFITS:

  • Minimum starting salary is $54,000 and will be set based on experience and skill set
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

HOW TO APPLY
All applicants must submit materials through this link:
SamaritansHope ApplicantPro career site- Manager, Grief Support Services

Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption. Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

Out of state applicants will be required to relocate to Massachusetts within six months of employment and also work the same hybrid schedule as all employees.

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

Internships

Browse through the sections below for the different internships we offer.

Samaritans is seeking a motivated Special Events Intern for 10-20 hours per week who enjoys a growth-oriented environment to oversee aspects of our annual fundraising events.

Primary Responsibilities

  • Support the Development Director and Special Events Manager as needed for special events such as/but not limited to: the 5K Run/Walk (September), the Breakfast for Hope Event (April/May), Boston Marathon Team (April/October), and other donor driven events
  • Help to provide direct support to 5K Team Captains, HopeRaisers, and others who commit to fundraising in support of Samaritans
  • Support event sponsorship management and acquisition
  • Work with the 5K fundraising platform where needed (Classy)
  • Support the Boston Marathon Team
  • Create blog and social media posts for fundraising events
  • Work with the Development Team to strategize and implement marketing plans for events
  • Assist with other projects as they arise

Qualifications

This position requires strong written and oral communication skills, and an ability to work well with all types of people. Organizational skills and an attention to detail are a must.  Other helpful characteristics are being flexible, taking initiative, and having a cooperative spirit.  Special Events can sometimes be hectic, so having a positive attitude and a sense of humor is essential. 

This position is unpaid, but we will work with the candidate for the internship to count towards college credit. 

Please send your resume and brief cover letter explaining your interest in the position to [email protected] with “Special Events Intern” in the subject line.

* Samaritans’ employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. An offer is contingent upon proof that the candidate is fully vaccinated or qualifies for an exemption.  Currently our office is re-open on a hybrid schedule with an average of 2 days per week in office, after a period of onboarding for new hires.

Samaritans is currently seeking interns to staff our 24/7 Helpline. Successful candidates will possess the ability to empathize with others and have strong listening skills. No previous experience is required; all interns receive training that will equip them with the necessary knowledge and skills to provide emotional support to callers. We offer a traditional 9-month commitment of a few hours a week as well as accelerated commitments for those who have more time to give within a smaller time frame.

To begin the application process, interested candidates must attend an Information Session and complete an interview with a current staff member or volunteer. Complete our online volunteer inquiry and receive upcoming information session dates. (links to Volunteer on the 24/7 Helpline request form)

Samaritans is seeking a Development Intern for 15-20 hours per week who enjoys a growth-oriented environment to oversee aspects of our annual fundraising activities.

Primary Responsibilities

  • Provide general support to the Development Team on a variety of projects, including the Boston Marathon (April) and Breakfast for Hope (May)
  • Support the Database Manager in overseeing functions of donor database (Salesforce) management, including inputting new contacts, and ensuring accuracy of records and information entered, and updating donor information
  • Participate in weekly Development team meetings
  • Research donors and potential donors
  • Provide grant proposal support to the Grants contractor and Chief Development Officer
  • Assist with other projects as they arise

Qualifications

This position requires strong written and oral communication skills, and an ability to work well with all types of people. Organizational skills and an attention to detail are a must, as well as the ability to work independently within the framework of a given project. Flexibility, optimism and a cooperative spirit in a sometimes hectic working environment are all very helpful characteristics. Dedication to Samaritans’ mission is a must. This position is unpaid, but we will work with the candidate for the internship to count towards college credit. The position can be extended for the entire school year.

Please send your resume and brief cover letter explaining your interest in the position to [email protected] with “Development Intern” in the subject line.

2 girls in a Samartians you are not alone border holding white boards with hand written messages.

Want to see the group of professionals you’ll be working with if you join Samaritans?

Equal Opportunity Employer

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply. Samaritans will not discriminate against employees or applicants for employment on any legally recognized basis, including race, age, color, religious belief (including dress or grooming practices), sex, marital status, pregnancy, childbirth or related medical conditions (including breastfeeding), creed, national origin, physical or mental disability, gender identification and expression, sexual orientation, any veteran status, citizenship status, any military service or application for military service, genetic testing or carrier status in any other category protected under the law.