Careers

Join Our Team

We know that working in suicide prevention can be tough. We also know it can be very rewarding. If you’re looking for a change, check out our open positions below. We’d love to receive your application today!

Apply by submitting a cover letter and resume to [email protected]. Be sure to include the position title and your name in the subject line. We look forward to receiving your application!

Available Positions

Currently, all Samaritans employees are working remotely. Applicants should be aware that positions will be temporarily remote. It is anticipated that the Samaritans office located in Downtown Boston will reopen in 2021 at which time employees will return, with some flexibility.

Open Positions

Browse through the sections below for our open positions.

ABOUT THE POSITION

One of Samaritans’ core program areas is our Grief Support Services (GSS). To support survivors in their grieving, Samaritans offers suicide loss survivors nonjudgmental listening and peer support through the following services:

  • SafePlace Support Groups – virtual and in-person (when Covid restrictions are lifted) support groups for suicide loss survivors
  • Survivor-to-Survivor Visits – Peer led visits for loss survivors virtually or in-person
  • “Understanding Your Grief” presentations – virtual or on-site presentations to help people understand what to expect in the grieving process and to provide information on how to cope with traumatic loss
  • The Annual Memorial – A non-denominational service for loss survivors to remember and memorialize their loved ones
  • Local Outreach to Suicide Survivors (LOSS) – An active postvention model that involves proactively responding to a suicide to provide immediate support to loved ones

The Director of Grief Support Services provides leadership and oversight to all GSS programs and staff, and fosters a positive and supportive environment for staff, volunteers, and suicide loss survivors. The Director works with clinical leadership to develop best practices, create departmental plans, and measure program results. The Director will also research additional programs being offered across the country and recommend ways that Samaritans can expand its grief support services into new areas.

KEY RESPONSIBILITIES (ADMINISTRATIVE)

  • Participate as a senior member of the agency’s program management team
  • Develop and implement plans and objectives for the department in an effective and innovative fashion
  • Oversee and coordinate daily operations
  • Maintain compliance with external regulations and internal policies
  • Assess and report progress to executive team and board in meeting department objectives
  • Manage department staffing needs (e.g. interviewing, hiring, new hire and ongoing training, annual evaluations, etc.)
  • Participate in budget development and monitoring of expenses
  • Build and maintain strategic partnerships/collaborations with other organizations to advance Samaritans goals
  • Oversee events and conferences as needed
  • Establish Samaritans as a thought leader in the suicide prevention and postvention field through participation in conferences, papers, etc.
  • Develop communication and public awareness campaigns to support Samaritans Grief Support Services

KEY RESPONSIBILITIES (CLINICAL)

  • Demonstrates the knowledge and ability to respond to a community crisis situation with appropriate skills and interventions as needed for the individuals involved in a variety of situations
  • Demonstrates knowledge of trauma informed service delivery
  • Demonstrates knowledge of the grief process and the impact of grief on family systems
  • Demonstrates knowledge of the group process and the ability to facilitate group discussions
  • Demonstrates exceptional skill in counseling grieving people
  • Knowledge of and ability to assess suicidal ideation
  • Works with people seeking grief support services in a non-judgmental manner to facilitate anticipatory grief and to educate

ADDITIONAL REQUIREMENTS:

  • Some local travel for contact with survivors and for industry related conferences as well as visits to other agencies, board members, donors and event sites as necessary
  • Lifting/moving of supplies and being outdoors, sometimes in inclement weather, for events
  • Flexibility in meeting changing demands while maintaining a positive attitude is essential
  • Flexibility in working hours appropriate to meet responsibilities is required
  • Successfully completes Samaritans’ staff Befriending Training

KEY QUALIFICATIONS

  • Master’s degree in Human Services with a major concentration in Social Work, Psychology, Counseling or Health Related Field
  • Minimum of five years of professional experience in a social service agency
  • Minimum of three years of management/supervisory experience
  • Loss Survivor (individual who has lost someone to suicide) experience preferred
  • LCSW, LICSW, LMHC or other license in mental health field preferred 
  • Ability to work with sensitive information and maintain confidentiality
  • Strong communication skills, including the ability to make effective and persuasive presentations to volunteers, staff, industry peers, board members, donors and others as required
  • Adept at interacting with others in person, over the phone, on zoom, or via email
  • Resolving conflicts and internal issues appropriately, providing difficult feedback to volunteers
  • Proficiency in Word, Excel, and PowerPoint required
  • Experience with Salesforce preferred
  • Strong analytical thinking and organizational skills
  • Detail oriented and able to accomplish tasks within prescribed time frames

SALARY & BENEFITS

  • $75,000 – $90,000
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

Currently all Samaritans employees are working remotely. Applicants should be aware that this position is currently remote. It is anticipated that the Samaritans office, located in Downtown Boston, hope to reopen in 2021 at which time employees will return with flexibility per agreement with their supervisor and after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Director, Grief Support Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

ABOUT SAMARITANS

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans’ purpose is to alleviate despair, isolation, distress, and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to support those impacted by a suicide loss.  For nearly 50 years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff – have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well.

This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day.

POSITION REPORTS TO     

Director, Grief Support Services

MANAGEMENT RESPONSIBILITY FOR

Volunteers and interns who deliver Grief Support Services

ABOUT THE POSITION

One of Samaritans’ core program areas is our Grief Support Services (GSS). To support survivors in their grieving, Samaritans offers suicide loss survivors nonjudgmental listening and peer support through the following services:

  • SafePlace Support Groups – virtual and in-person (when Covid restrictions are lifted) support groups for suicide loss survivors
  • Survivor-to-Survivor Visits – Peer led visits for loss survivors virtually or in-person
  • “Understanding Your Grief” presentations – virtual or on-site presentations to help people understand what to expect in the grieving process and to provide information on how to cope with traumatic loss
  • The Annual Memorial – A non-denominational service for loss survivors to remember and memorialize their loved ones

The Coordinator’s role is to provide oversight and support to GSS volunteers, as well as to manage the service offerings that support those bereaved by suicide.

KEY RESPONSIBILITIES

Key responsibilities of this role, in collaboration with the Director of Grief Support Services, are:

Grief Support

  • Works with people seeking grief support services in a non-judgmental manner to support survivors and their families 
  • Knowledge of trauma informed service delivery
  • Knowledge of the grief process and the impact of grief on family systems
  • Knowledge of the field of suicide and suicide prevention a plus

Volunteers

  • Provide support to volunteers
  • Implement volunteer recruitment and retention strategies
  • Coordinate volunteer schedules
  • Assist with the coordination and delivery of volunteer trainings 

Programs

  • Assist in establishing new SafePlace locations
  • Respond to suicide loss survivors’ queries for support and services
  • Plan and execute the Annual Memorial event including coordinating location, invitations, and volunteer speakers

Other:

  • Attend 5K Event, organize materials and recruit volunteers to work at the event
  • Maintain accurate and updated records in our Salesforce database ensuring all meetings and contacts are tracked appropriately
  • Assist with communication and public awareness campaigns to support survivor services
  • Collaborate internally and participate in cross-functional programing when appropriate
  • Use technology to evaluate programs and to reach more people with Grief Support Services
  • Represent GSS at other organization-wide events as necessary
  • Participate in meetings with the Clinical Consultant to GSS
  • Prepare GSS packets for mailings to survivors and to partner organizations

ADDITIONAL REQUIREMENTS

  • Some local travel for contact with survivors and for industry related conferences as well as visits to other agencies and event sites
  • Lifting/ moving of supplies and being outdoors, sometimes in inclement weather, for events
  • Flexibility in meeting changing demands while maintaining a positive attitude is essential
  • Flexibility in working hours appropriate to meet responsibilities is required
  • On call hours required during SafePlace meetings
  • Successfully completes Samaritans’ staff Befriending Training

KEY QUALIFICATIONS

  • BA or BS preferred
  • 3-5 years of professional experience in a social service agency preferred
  • Loss Survivor (individual who has lost someone to suicide) experience preferred
  • Ability to communicate, relate and interact effectively with others at all levels within and outside the organization
  • Adept at interacting with others in person, over the phone, on zoom, or via email
  • Ability to work with sensitive information and maintain confidentiality
  • Must be highly relational and able to build trusting relationships with volunteers that foster loyalty and commitment to the organization
  • Functions well as a member of a small team
  • Ability to interact and resolve conflict effectively
  • Highly organized with strong project management skills required
  • Proficiency in Word, Excel, and PowerPoint required
  • Experience with Salesforce preferred
  • Prior experience in the following preferred:

o   Event Coordination

o   Recruiting, training, and managing volunteers

SALARY & BENEFITS

  • $40,000 – $50,000
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

Currently all Samaritans employees are working remotely. Applicants should be aware that this position is currently remote. It is anticipated that the Samaritans office, located in Downtown Boston, hope to reopen in 2021 at which time employees will return with flexibility per agreement with their supervisor and after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Coordinator, Grief Support Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply. 

ABOUT SAMARITANS

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans’ purpose is to alleviate despair, isolation, distress, and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to support those impacted by a suicide loss.  For nearly 50 years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff – have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well.

This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day.

POSITION REPORTS TO     

Director, Community Outreach and Education

ABOUT THE POSITION

One of Samaritans’ core programs is Community Education and Outreach (CEO). This branch of the organization serves to educate the public about suicide prevention and awareness through workshops, trainings, and community events. These are provided for any group, including, but not limited to youth, adults, and older adults. Workshops occur in a variety of settings, such as schools, corporations, non-profit organizations, and many others. Workshops are tailored to the individual groups, and generally provide the following information related to suicide prevention and awareness:

  • Tools on how to best support someone that may be in a crisis, focusing on active listening, asking questions, asking about suicide, and getting them help
  • Facts, figures, and myths of suicide
  • Risk factors, warning signs, protective factors, and self-care
  • Providing Samaritans’ resources and information on how to access them

The Coordinator’s role is to provide comprehensive logistical and administrative support to the Community Education and Outreach program. This role presents an opportunity for a compassionate and empathetic individual to utilize detail-oriented and multi-tasking skills to help ensure efficient operations and greater success in one of our core programs.

KEY RESPONSIBILITIES

  • Establish and maintain a training calendar and provide calendar management for CEO department
  • Prioritize and respond to inquiries and requests for CEO workshops via email and phone while troubleshooting schedule conflicts
  • Work with trainers to ensure all workshops are staffed appropriately
  • Complete a variety of administrative tasks including inputting data into Salesforce and maintaining contact lists
  • Provide logistical, administrative and technological support for CEO workshops and events
  • Manage inventory of educational materials
  • Maintain and report appropriate statistics on Community Education & Outreach programs

KEY QUALIFICATIONS

  • Minimum 2 years of professional experience
  • Experience in human services a plus
  • Proficient computer skills, including Microsoft Office (Excel, Word, PowerPoint and Outlook) and Zoom
  • Database experience with Salesforce or other CRM desired
  • Essential skills for success in this role include:
    • Ability to communicate, relate and interact effectively with others at all levels within and outside the organization
    • Ability to work with sensitive information and maintain confidentiality
    • Must be highly relational and adept at interacting with others over the phone, on zoom, or via email
    • Highly organized with strong planning skills required 
    • Ability to multi-task and remain flexible with competing priorities
    • High degree of attention to detail and ability to accomplish tasks in timely manner
    • Willingness to learn new information
    • Must be able to work independently and collaboratively

SALARY & BENEFITS

  • $50,000 – $60,000
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

Currently all Samaritans employees are working remotely. Applicants should be aware that this position is currently remote. It is anticipated that the Samaritans office, located in Downtown Boston, will reopen in early 2022 at which time employees will return with flexibility per agreement with their supervisor and after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Coordinator, Community Education and Outreach” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply. 

Apply to join our Samaritans team as a Per Diem Community Education and Outreach Trainer.

Apply Now

ABOUT THE POSITION

Under the general direction of the Director of Crisis Services, the Weekend Shift Supervisor is the direct supervisor of the helpline volunteers. Shift Supervisors are responsible for monitoring the ongoing quality and consistency of the helpline services provided by volunteers, ensuring policies and procedures are followed accurately, providing feedback to Crisis Services Staff.

KEY RESPONSIBILITIES

  • Monitors crisis calls; to ensure highest service level and quality
  • In response to a full risk assessment where the caller/texter is determined to be at imminent risk and refuses offers of help, makes the appropriate decision to involve outside organizations, including emergency services for helpline conversations where the caller or a third party is in imminent danger or for people in vulnerable populations experiencing abuse or neglect
  • Conducts follows up calls with emergency services regarding outcome of attempted emergency intervention
  • Responsible for ensuring continued helpline coverage by thorough monitoring of volunteer communication and soliciting additional volunteer coverage as needed
  • Communicates with volunteers on shift, ensuring scheduled volunteer shift compliance, monitoring helpline dashboard including volunteer breaks, performance, engagement, and quality, especially during shift change
  • Provides consultation and support to volunteers when needed and ensures compliance with policies and initiates debriefing sessions with volunteers after they have taken a call
  • Adheres to performance measures in attending to call volume
  • Provides Quality Assurance Assessments as assigned by the Training Manager
  • Ensures completion of scheduled helpline call backs and completion of call reports
  • Provide basic troubleshooting and technical assistance to volunteers using helpline tools
  • Identifies volunteer training needs and informs Manager of Helpline Training
  • When in the office, provide on-site support to volunteers in the event of an emergency, as relayed in the emergency management plan
  • Attends weekly crisis services team meeting, weekly supervision and agency staff meeting monthly

KEY QUALIFICATIONS & CHARACTERISTICS

  • Bachelor’s Degree preferred or minimum of two years of professional experience in a social services agency
  • Previous work as a volunteer or working with volunteers preferred
  • Knowledge of the field of suicide and suicide prevention
  • Experience working on a crisis helpline preferred
  • The ability to provide unconditional and non-judgmental support to anyone who feels alone, depressed, or in crisis
  • Ability to work with sensitive and confidential information
  • Creative, resilient, and strategic in approach
  • Must be able to learn to use new technologies
  • Must be able to evaluate problems accurately and display good, sound judgment
  • Must be results-oriented, mission-driven, and accountable
  • Must be able to pivot and act to support the organizations’ needs
  • Must possess strong communication skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization

SPECIAL REQUIREMENTS

  • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline after hire Flexibility in meeting demands and remaining positive during interactions is essential
  • Attends conferences and other related meetings outside of the organization as requested by supervisor; schedule permitting
  • Other responsibilities as assigned by supervisor

SALARY & BENEFITS

  • Starting at $19.50/hour
  • Direct deposit payroll
  • Sick time benefit at a part time rate Currently all Samaritans
  • employees are working remotely. Applicants should be aware that this position is currently remote. It is anticipated that the Samaritans office, located in Downtown Boston, hope to reopen in Spring 2022 at which time employees will return with flexibility per agreement with their supervisor and after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Weekend Shift Supervisor, Crisis Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

ABOUT THE POSITION

Under the general direction of the Director of Crisis Services, the Overnight Shift Supervisor is the direct supervisor of the helpline volunteers. Shift Supervisors are responsible for monitoring the ongoing quality and consistency of the helpline services provided by volunteers, ensuring policies and procedures are followed accurately, providing feedback to Crisis Services Staff.

KEY RESPONSIBILITIES

  • Monitors crisis calls; to ensure highest service level and quality
  • Responsible for ensuring continued helpline coverage by thorough monitoring of volunteer communication and soliciting additional volunteer coverage as needed
  • In response to a full risk assessment where the caller/texter is determined to be at imminent risk and refuses offers of help, makes the appropriate decision to involve outside organizations, including emergency services for helpline conversations where the caller or a third party is in imminent danger or for people in vulnerable populations experiencing abuse or neglect
  • Conducts follows up calls with emergency services regarding outcome of attempted emergency intervention
  • Ensures completion of scheduled helpline call backs and completion of call reports
  • Provide basic troubleshooting and technical assistance to volunteers using helpline tools
  • Identifies volunteer training needs and informs Manager of Helpline Training
  • Communicates with volunteers on shift, ensuring scheduled volunteer shift compliance, monitoring helpline dashboard including volunteer breaks, performance, engagement, and quality, especially during shift change
  • Provides consultation and support to volunteers when needed and ensures compliance with policies and initiates debriefing sessions with volunteers after they have taken a call
  • Adheres to performance measure in attending to call volume
  • Provides Quality Assurance Assessments as assigned by the Training Manager
  • When in the office, provide on-site support to volunteers in the event of an emergency, as relayed in the emergency management plan
  • Attends weekly crisis services team meeting, weekly supervision and agency staff meeting monthly

KEY QUALIFICATIONS & CHARACTERISTICS

  • Bachelor’s Degree preferred or minimum of two years of professional experience in a social services agency
  • Experience working on a crisis helpline strongly preferred
  • Previous work as a volunteer or working with volunteers preferred
  • Knowledge of the field of suicide and suicide prevention
  • The ability to provide unconditional and non-judgmental support to anyone who feels alone, depressed, or in crisis.
  • Ability to work with sensitive and confidential information
  • Creative, resilient, and strategic in approach
  • Must be able to learn to use new technologies
  • Must be able to evaluate problems accurately and display good, sound judgment
  • Must be results-oriented, mission-driven, and accountable
  • Must be able to pivot and act to support the organizations’ needs
  • Must possess strong communication skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization

SPECIAL REQUIREMENTS

  • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline after hire
  • Flexibility in meeting demands and remaining positive during interactions is essential
  • Attends conferences and other related meetings outside of the organization as requested by supervisor; schedule permitting
  • Other responsibilities as assigned by supervisor

SALARY & BENEFITS

  • Starts at $19.50/hour
  • Direct deposit payroll
  • Sick Time Benefits at a part time rate

Currently all Samaritans employees are working remotely. Applicants should be aware that this position is currently remote. It is anticipated that the Samaritans office, located in Downtown Boston, hope to reopen in Spring 2022 at which time employees will return with flexibility per agreement with their supervisor and after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Overnight Shift Supervisor” – Crisis Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

ABOUT THE POSITION

The Overnight Helpline Coordinator’s role is to ensure 24/7 coverage on the helpline responding to helpline calls during their assigned shift. The Coordinator will provide emotional support to helpline callers through Samaritans’ model of Befriending to assist the organization in fulfilling mission of serving those who are isolated, alone and suicidal through compassionate and nonjudgmental listening.     

KEY RESPONSIBILITIES

  • Takes crisis calls, texts, and chats from those who are seeking emotional support including those who may be at risk of suicide
  • Adheres to performance measures in attending to call volume
  • Responsible for submitting call reports after each call
  • When in the office, provide on-site support to volunteers in the event of an emergency as relayed in the emergency management plan 
  • Participates in staff meetings and supervision, schedule permitting

KEY QUALIFICATIONS & CHARACTERISTICS

  • Minimum of two years of professional experience preferred
  • Previous work as a volunteer preferred
  • Knowledge of the field of suicide and suicide prevention
  • Experience working on a crisis helpline a plus
  • Ability to be empathetic and engage in active, non-judgmental listening with our users
  • Ability to work with sensitive and confidential information
  • Must be able to display good, sound judgment
  • Must possess strong communication skills
  • Ability to resolve conflicts appropriately
  • Ability to work independently and collaboratively to maximize teamwork across the organization SPECIAL REQUIREMENTS
  • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline after hire
  • Flexibility in meeting demands and remaining positive during interactions is essential
  • Other responsibilities as assigned by supervisor

SALARY & BENEFITS

  • Starts at $18 -20 per hour
  • Direct deposit payroll
  • Sick time benefit at a part time rate

Currently all Samaritans employees are working remotely. Applicants should be aware that this position is currently remote. It is anticipated that the Samaritans office, located in Downtown Boston, hope to reopen Spring 2022 at which time employees will return with flexibility per agreement with their supervisor and after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Overnight Helpline Coordinator Crisis Services” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

ABOUT SAMARITANS

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans’ purpose is to alleviate despair, isolation, distress, and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to support those impacted by a suicide loss. For nearly 50 years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff – have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well.

This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day.

POSITION REPORTS TO
Deputy Director of Development   

ABOUT THE POSITION
Excellent opportunity to learn the development field with growth potential. The Development Administrative Assistant is responsible for providing comprehensive support to the Development Department. This role presents an opportunity for a compassionate and empathetic individual to utilize detail-orientation and multi-tasking skills to help ensure efficient operation of the organization, leading to greater success in support of our mission. The ability to connect with the mission and values of Samaritans is vital.

KEY RESPONSIBILITIES

  • Daily accurate data entry of gifts and constituent information, file gift backup materials and track grant processing
  • Create and process timely acknowledgment letters and donor correspondence; prepare monthly thank you calls for Board members and welcome packets for high-level donors
  • Collect and electronically deposit of checks, perform regular imports from 3rd party vendors/processors, and other sources
  • Track key donor information and strategies, conduct research, identify relationships to support fundraising campaign
  • Assist with donor outreach including scheduling donor meetings, preparing PowerPoints and packets
  • Answer calls to the Development phone line and email accounts
  • Process and manage corporate and individual event sponsorships
  • Provide logistical and administrative support for RSVPs and on-site registration for special events including the 5K Run/Walk for Suicide Prevention and Breakfast for Hope
  • Support 5K participants & Marathon runners with page set-up in Classy, answering questions, and processing donations
  • Provide data entry/administrative support to the Salesforce CRM Manager, keeping database up to date
  • Vendor communication to mailing houses and printers for development related mailings and materials
  • Assist with drafting Development email and mail communications
  • Assist in social media scheduling and content creation for Development-led projects
  • Administrative and calendar support for the Chief Development Officer
  •     Oversee intern and volunteer projects and supervise implementation
  • Overall administrative support for department, including submission of monthly departmental expense reports, minute taking, coordinating large mailings, and more

KEY QUALIFICATIONS & CHARACTERISTICS

  • 1-2 years professional experience
  • Proficient computer skills, including Microsoft Office (Excel, Word, PowerPoint, and Outlook) and Zoom
  • Experience with simple content creation using Canva or similar programs
  • Database experience with Salesforce or other CRM desired
  • Experience with Classy or other peer-to-peer fundraising platform desired (HTML skills are a plus!)
  • Essential skills for success in this role include:
    • Planning and organization
    • Proofreading and editing
    • Ability to maintain strict confidentiality
    • Ability to multi-task and remain flexible with competing priorities
    • High degree of attention to detail and ability to accomplish tasks in timely manner
    • Willingness to learn new information
    • Must be able to work independently and collaboratively

SPECIAL REQUIREMENTS

  • Flexible work hours for occasional events in the evening and weekend

Occasional physical demands such as running local errands, handling office supply deliveries, or lifting boxes

SALARY & BENEFITS

  • $45,000-$50,000
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll

Applicants should be aware that this position is currently remote. It is anticipated that the Samaritans office, located in Downtown Boston, will reopen in Spring 2022 at which time employees will return with flexibility per agreement with their supervisor and after a period of onboarding for new hires.

HOW TO APPLY

Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to [email protected] with “Administrative Assistant” in the subject line.

*Applications that are missing a resume or cover letter may not be considered.

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply. 

Internships

Browse through the sections below for the different internships we offer.

Samaritans is seeking a motivated Special Events Intern for 10-20 hours per week who enjoys a growth-oriented environment to oversee aspects of our annual fundraising events.

Primary Responsibilities

  • Support the Development Director and Special Events Manager as needed for special events such as/but not limited to: the 5K Run/Walk (September), the Breakfast for Hope Event (April/May), Boston Marathon Team (April/October), and other donor driven events
  • Help to provide direct support to 5K Team Captains, HopeRaisers, and others who commit to fundraising in support of Samaritans
  • Support event sponsorship management and acquisition
  • Work with the 5K fundraising platform where needed (Classy)
  • Support the Boston Marathon Team
  • Create blog and social media posts for fundraising events
  • Work with the Development Team to strategize and implement marketing plans for events
  • Assist with other projects as they arise

Qualifications

This position requires strong written and oral communication skills, and an ability to work well with all types of people. Organizational skills and an attention to detail are a must.  Other helpful characteristics are being flexible, taking initiative, and having a cooperative spirit.  Special Events can sometimes be hectic, so having a positive attitude and a sense of humor is essential. 

This position is unpaid, but we will work with the candidate for the internship to count towards college credit. 

Please send your resume and brief cover letter explaining your interest in the position to [email protected] with “Special Events Intern” in the subject line.

Samaritans is currently seeking interns to staff our 24/7 Helpline. Successful candidates will possess the ability to empathize with others and have strong listening skills. No previous experience is required; all interns receive training that will equip them with the necessary knowledge and skills to provide emotional support to callers. We offer a traditional 9-month commitment of a few hours a week as well as accelerated commitments for those who have more time to give within a smaller time frame.

To begin the application process, interested candidates must attend an Information Session and complete an interview with a current staff member or volunteer. Complete our online volunteer inquiry and receive upcoming information session dates. (links to Volunteer on the 24/7 Helpline request form)

Samaritans is seeking a Development Intern for 15-20 hours per week who enjoys a growth-oriented environment to oversee aspects of our annual fundraising activities.

Primary Responsibilities

  • Provide general support to the Development Team on a variety of projects, including the Boston Marathon (April) and Breakfast for Hope (May)
  • Support the Database Manager in overseeing functions of donor database (Salesforce) management, including inputting new contacts, and ensuring accuracy of records and information entered, and updating donor information
  • Participate in weekly Development team meetings
  • Research donors and potential donors
  • Provide grant proposal support to the Grants contractor and Chief Development Officer
  • Assist with other projects as they arise

Qualifications

This position requires strong written and oral communication skills, and an ability to work well with all types of people. Organizational skills and an attention to detail are a must, as well as the ability to work independently within the framework of a given project. Flexibility, optimism and a cooperative spirit in a sometimes hectic working environment are all very helpful characteristics. Dedication to Samaritans’ mission is a must. This position is unpaid, but we will work with the candidate for the internship to count towards college credit. The position can be extended for the entire school year.

Please send your resume and brief cover letter explaining your interest in the position to [email protected] with “Development Intern” in the subject line.

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Equal Opportunity Employer

Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply. Samaritans will not discriminate against employees or applicants for employment on any legally recognized basis, including race, age, color, religious belief (including dress or grooming practices), sex, marital status, pregnancy, childbirth or related medical conditions (including breastfeeding), creed, national origin, physical or mental disability, gender identification and expression, sexual orientation, any veteran status, citizenship status, any military service or application for military service, genetic testing or carrier status in any other category protected under the law.